Customer Service Representative

3 months ago

Irving, United States GuideWell Full time
Job Description

Job Summary
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.

Location:

Onsite in our Irving, Texas office - 8500 Freeport Parkway, Irving, Texas 75063

Starting Pay:

$18.00 per hour

What We Offer:
  • Insurance Benefits
  • 401(k) Match
  • Wellness Incentives
  • Growth Opportunities
  • Paid Time Off + Holidays
  • Amazing In-Office Culture
Essential Functions:

The essential functions listed represent the major duties of this role, additional duties may be assigned.
  • Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times.
  • Maintain a high accuracy level by providing complete and accurate information at all times.
  • Document notes of each call to ensure all information is saved correctly.
  • Abide by all Customer Service Goals as set by the Manager of the department.
  • Ensure adherence of Customer Service metrics:
    •Average monthly After Call Work (AUX) time
    •Average monthly hold time
    •Average monthly staff time
    •Average monthly talk time
    •Average monthly quality
  • Handle call backs and escalations:
  • Escalate calls to the necessary department when appropriate.
  • Make callbacks to customers as needed.
Required Work Experience:
  • 0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry.
Required Education:
  • High school diploma or GED
  • Additional Required Qualifications
  • Excellent verbal and written communication skills are required.
  • Qualified candidates should have a professional phone voice.
  • Must possess good, basic computer and typing skills.
  • Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
General Physical Demands:
  • Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.

About Us

At GuideWell, we are committed to making diversity, equity and inclusion part of everything we do. We believe in hiring people who represent the communities we serve while creating a workplace that encourages a sense of belonging for everyone, no matter who you are or where you come from.

From students to former military to seasoned professionals, our family of mission-based companies are stronger because of the unique talents and skills of our employees. We believe everyone's contribution has the power to help people and communities achieve better health. Find your new team today.

About the Team

We're proud to be named a Top Workplaces 2020 employer by The Dallas Morning News and the San Antonio Express-News for a second year in a row. We're even more proud of the hard work, passion and commitment that our amazing team of employees put in day after day in order to make this achievement happen. This is what makes WebTPA a family.

  • Customer Service Representative

    4 weeks ago

    Irving, United States PDS Tech Full time

    The candidate will work as a Customer Service Representative for Stewart services in Irving, TX. They will handle customer inquiries about products and services through calls and emails while supporting sales teams in achieving their goals. Skill Req Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    1 week ago

    Irving, Texas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing an exceptional customer experience.Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point...

  • Customer Service Representative

    3 weeks ago

    Irving, United States HUB International Full time

    Responsible for accurately handling inbound and outbound business calls, along with related mortgage insurance documentation and processing. ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsible for answering telephone call inquiries while maintaining Customer Service Representative, Customer Service, Representative, Retail, Insurance

  • Customer Service Representative

    7 days ago

    Irving, Texas, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will provide prompt and courteous customer service, resolving customer issues on shift. You will also ring up all sales on the cash register properly and perform multi-function operations of fuel consoles, lottery machines, and other equipment. Additionally, you will inspect store...

  • Customer Service Representative

    1 week ago

    Irving, Texas, United States Domino's Pizza LLC Full time

    Domino's Store Team MemberAs a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer service and creating a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer orders using our technology and Point of Sales System.Create a...

  • Customer Service Representative

    2 weeks ago

    Irving, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are organized and accurateContribute to a clean and welcoming store...

  • Customer Service Representative

    4 weeks ago

    Irving, Texas, United States Alacrity Solutions Full time

    Job Title: Customer Service RepresentativeAlacrity Solutions is a leading provider of insurance claims services, and we are seeking a highly skilled Customer Service Representative to join our team.Job Summary:We are looking for a customer-focused individual to provide exceptional service and support to our clients and their customers. As a Customer Service...

  • Customer Service Representative

    4 weeks ago

    Irving, Texas, United States Alacrity Solutions Full time

    Job Title: Customer Service RepresentativeAlacrity Solutions is a leading provider of insurance claims services, and we are seeking a highly skilled Customer Service Representative to join our team.Job Summary:We are looking for a customer-focused individual to provide exceptional service and support to our clients and their customers. As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Irving, Texas, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer experiences. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment. You will also be responsible for ensuring orders are accurate and delivered to customers in a...

  • Customer Service Representative

    2 months ago

    Irving, Texas, United States Overhead Door Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Overhead Door. As a key member of our sales center, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring timely order fulfillment. Responsibilities: * Respond...

  • Customer Service Representative

    3 weeks ago

    Irving, Texas, United States CornerStone Staffing Full time

    Job Title: Customer Service RepresentativeJob Summary: CornerStone Staffing is seeking a highly skilled Customer Service Representative to join our team in Irving, TX. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare professionals.Key Responsibilities:Assist pharmacists in the...

  • Customer Service Representative

    7 days ago

    Irving, Texas, United States AlphaGraphics Full time

    Job Summary: We are seeking a skilled Customer Service Representative to join our team at AlphaGraphics. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Respond to customer inquiries via phone,...

  • Customer Service Representative

    4 weeks ago

    Irving, Texas, United States Della Infotech Full time

    Job Title: Customer Service Representative I Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Della Infotech. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Irving, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are organized...

  • Customer Service Representative

    6 days ago

    Irving, Texas, United States Overhead Door Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Overhead Door. As a key member of our sales center, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring timely order fulfillment.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Irving, Texas, United States IT Avalon Full time

    Job Title: Customer Service RepresentativeAt IT Avalon, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and support.Job Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    2 weeks ago

    Irving, Texas, United States AlphaGraphics Full time

    Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at AlphaGraphics in Irving, Texas. As a key member of our front counter team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and ensuring a positive experience for our...

  • Customer Service Representative

    4 weeks ago

    Irving, Texas, United States Public Storage Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, managing storage units, and ensuring a positive experience for...

  • Customer Service Representative

    2 weeks ago

    Irving, Texas, United States GuideWell Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at GuideWell. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring that their questions and concerns are addressed in a timely and professional manner.Key ResponsibilitiesAnswer customer...

  • Customer Service Representative

    1 month ago

    Irving, Texas, United States Overhead Door Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Overhead Door. As a key member of our sales center, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring timely order fulfillment. Responsibilities: *...