Customer Service Representative

1 month ago

Irving, United States AlphaGraphics Full time
Alphagraphics - Customer Service Sales Representative

We are looking for a qualified and experienced customer service sales professional to work as our new Inside Sales Customer Service Sales Representative. Your primary duties will include generating customer orders/invoices, answering customer phone calls/emails, working with vendors/suppliers to complete projects, ordering products/supplies, soliciting new business, estimating projects and supporting team members.

If you thrive in a fast paced environment where every day brings on a new challenge, Alphagraphics could be a fit for you We are a locally owned printing and marketing company that specializes in client solutions. We are looking for an enthusiastic team player to join our organization today.

Benefits:
  • Paid Time Off
  • Competitive Pay
  • Bonus Available
Essential Duties and Responsibilities:
  • Inside Sales Customer Service Representative - responsible for growing sales of customers and working with the sales team to develop/acquire new business opportunities.
  • Professional Customer Service - anticipate requests of customers while creating and building strong customer relationships.
  • Represent the business center in a professional and courteous manner.
  • Responsible for managing and growing all account relationships.
  • Display and demonstrate product knowledge, emphasizing value-added features.
  • Provide accurate estimates for customers and follow up accordingly.
  • Exhibits knowledge of the print industry. Full understanding of all areas and functions performed within the business center. On the job training available.
  • Attend sales meetings and maintain daily communication with management.
  • Manage/route center incoming emails/phone calls.
  • Other printing related duties as needed.
Competencies:
  • Excellent verbal and written communication skills.
  • Strong ability to multi-task and meet tight deadlines.
  • Demonstrated experience and knowledge of the Marketing and Sales process.
  • Strong customer service skills.
  • Ability to manage customer expectations with production schedules.
Qualifications:
  • Previous customer service experience (mandatory).
  • Previous printing experience (mandatory).
  • Working knowledge and experience with Microsoft Office as well as project management, spreadsheet, and word processing software for PCs.
Preferred Skills and Abilities:
  • Strong analytical and customer service skills.
  • Highly detailed oriented with strong organizational and time management skills.
  • Ability to solve problems and provide solutions.
  • Demonstrated sales and printing industry skills.
  • Ability to multi-task several projects at one time and meet aggressive timelines.
Other:
  • References to be available upon request.
  • Background check/drug testing may be required prior to hiring

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