Customer Service Representative

2 months ago

Irving, United States Strategic Staffing Solutions Full time

Customer Service Representative in Irving, TX at Strategic Staffing Solutions **Location:**

**Experience:**

Not Specified **Job Description**

**Job Title:** Customer Service Representative

**Duration:** 3-month contract

**Location:** Irving, TX

**To apply**: Please email your resume in **Word Format** to ***Robert Garcia at:*** ***RGarcia@strategicstaff.com and Reference Job Order #: 175468*** or **click the Apply Button.**

Strategic Staffing Solutions (S3) seeks a Customer Service Representative for a contract term at one of our biggest financial clients This position requires that the selected candidate will work on site in Irving, TX.

The Customer Service Representative will respond to escalated inquiries and complaints on the most complex product and services from customers. They resolve complex escalation items such as: exception tickets, limit authorities, research of customer issues, and on-line transaction processing.

**Duties include:**

* **Communicating with other departments, managers, or vendors to resolve customer issues**

* **Team lead responsibilities, including aiding less experienced representatives**

* **Providing feedback and coaching on performance; training on policies and procedures, new or enhanced services and/or procedural changes**

* **Reviewing the work of and providing guidance to less experienced representatives. Reviews data and reports trends to management.**

**Other duties may include performing the operational duties of the supervisory position; offering or recommending products based on customer needs, and project work.**

**Required Qualifications:**

* **3+ years of customer service experience demonstrated through work, military, or education**

* **Strong organizational, multi-tasking, and prioritizing skills**

* **Capable of handling quick change regarding process updates**

* **Professional phone tones in your voice**

* **Ownership of a situation, providing an outstanding customer experience**

* **Solid typing skills**

* **Working knowledge of computers and Microsoft applications**

**Desired Qualifications:**

* **Strong knowledge and understanding of bank policies, procedures, and systems**

* **Ability to work in a fast-paced action-oriented environment**

* **Customer service focus with experience processing complex transactions and performing extensive research to resolve complex customer issues**

* **Excellent verbal, written, and interpersonal communication skills**

**$$ WE OFFER A REFERRAL FEE FOR ANYONE REFERRED & HIRED WITH S3 $$**

*Strategic Staffing Solutions (S3), based in Detroit, Michigan, prides itself on being an international, woman-owned, $300+ million IT and Business Services Corporation with 30+ years of service. We are ranked 16th among the largest staffing firms in the US by Staffing Industry Report, 6th largest IT Diversity staffing firm, and are one of five companies nationally certified as a Charter Partner with Staffing Industry Analysts. S3 provides IT consulting, customized project solutions, vendor management programs and executive search services to financial institutions, insurance, energy, oil/gas, telecommunication, government, retail, and health care industries worldwide. We have more than 3,600+ consultants and 31 offices in the US and Europe. **S3 is also proud to be nationally recognized as both a Military Friendly and Military Spouse Friendly Employer.***

***As an S3 employee, you are eligible for a full benefits package which may include:*** *Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Plan, Vacation Package, Life & Disability Insurance Plans, Flexible Spending Accounts, and Tuition Reimbursement.*

*The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities**. The four pillars of our company are to:** Set the bar high for what a company should do, create jobs, offer people an opportunity to succeed and change their station in life, and improve the communities where we live and work through volunteering and charitable giving.*

***Strategic Staffing Solutions is an Equal Opportunity Employer***

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