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Change Management Lead
2 months ago
Project Overview / Contractor Role
The Change Management Lead is responsible for focusing on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. They are accountable for creating and implementing change management strategies and plans that maximize employee adoption and usage to minimize resistance. They will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
Experience Level: 7+ Years
Qualifications (must Haves)
Organizational Design
Experience with Deposit Banking, preferred
Experience with Teller implementations, preferred (FIS D1 Teller is an advantage)
Change Management
Tasks & Responsibilities
Is responsible for consulting and coaching senior leaders and project team members regarding their roles in change management.
Is responsible for assessing and capturing change impacts, including recurring reviews of change impacts.
Is responsible for identifying the associated stakeholders impacted by the change impacts.
Is responsible for developing and executing a detailed change management plan (including communications, training, and engagement activities) for stakeholders to adopt the identified changes.
Is responsible for hosting, developing, and/or executing change management activities as defined in the change management plan, and as necessary to support adoption of the changes.
Is responsible for identifying, analyzing and preparing risk mitigation tactics to address behavioral change.
Is responsible for supporting the communication efforts (e.g., messaging, contributing to content creation) related to change management.
Uses insights from change management assessments and progress of behavioral change during the course of the project as input into the communications.
Is responsible for developing and deploying in readiness assessments (e.g., communication plan has been executed, training has been delivered, appropriate level of competency has been demonstrated).
Is responsible for tracking and reporting issues as they relate to change management.
Is responsible for defining and measuring the success/adoption metrics and monitoring change progress, which may include executing pulse surveys and tracking attendance or viewership metrics.
Is responsible for reporting status up to the program level change management lead and participating in program change level activities.
Manage the portfolio and change load to understand changes impacting the business areas from other initiatives.
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