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Change Management Analyst

2 months ago

Chicago, United States Apex Systems Full time

Contractors Role:

The Change Management and Training Analyst is responsible for focusing on the people side of change; including changes to business processes, systems and technology, job roles and organization structures; and creation of program training materials. They are accountable for creating and implementing change management strategies, trainings, and plans that maximize employee adoption and usage to minimize resistance. They will work to drive faster adoption, higher ultimate utilization, training and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, enterprise-wide process communication, ROI and the achievement of results and outcomes.


Experience Level: 7+ Years


Qualifications:


• Organizational Design

• Third Party Risk

• Change Management

• Training Development


Tasks & responsibilities:


• Consulting and coaching senior leaders and project team members regarding their roles in change management.

• Assessing and capturing change impacts, including recurring reviews of change impacts.

• Identifying the associated stakeholders impacted by the change impacts.

• Developing and executing a detailed change management plan (including communications, training, and engagement activities) for stakeholders to adopt the identified changes.

• Hosting, developing, and/or executing change management activities as defined in the change management plan, and as necessary to support adoption of the changes.

• Identifying, analyzing and preparing risk mitigation tactics to address behavioral change.

• Supporting the communication efforts (e.g., messaging, contributing to content creation) related to change management.

• Uses insights from change management assessments and progress of behavioral change during the course of the project as input into the communications.

• Developing and deploying in readiness assessments (e.g., communication plan has been executed, training has been delivered, appropriate level of competency has been demonstrated).

• Tracking and reporting issues as they relate to change management.

• Defining and measuring the success/adoption metrics and monitoring change progress, which may include executing pulse surveys and tracking attendance or viewership metrics.

• Responsible for reporting status up to the program level change management lead and participating in program change level activities.

• Manage the portfolio and change load to understand changes impacting the business areas from other initiatives.

• Development of departmental team program documentation, SOPs, and trainings

• Development of enterprise-wide program documentation, process guidelines, SOPs, and trainings