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Change Management Specialist

2 months ago

Chicago, United States Northern Trust Full time
About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Who we are:

Enterprise Change Management (ECM) is a global, high-performing team built around trust, alignment, and accountability. We provide high-impact change and learning solutions that support strategic change programs. Our team provides expertise and execution focusing on partner readiness and adoption. We:

  • Enable Northern Trust's change agenda and accelerate achievement of the Bank's strategic objectives
  • Increase the return-on-investment of capital intense change initiatives
  • Improve change agility across the Northern Trust partner base

What you'll do:

ECM has an immediate opportunity for a Change Management Specialist position. Change Management is comprised of specialized skill sets including engagement, communication, and learning to ensure organizational readiness, acceptance, and adoption of large change initiatives. We are seeking a seasoned expert with extensive change management expertise.

In this role you will apply deep expertise to lead large scale and complex change management efforts as part of prioritized business transformation efforts. The primary focus is on an integrated approach to the people side of change including plans that drive faster adoption of new processes, systems, organizational structures, and to reinforce Northern Trust's organizational behaviors.

In addition to providing hands-on support to change initiatives, this role will lead the development of standard change management methods, tools and templates that can be leveraged across the enterprise. This includes providing education on and driving adoption of change management, change communications, and/or change event training best practices. The goal is to establish and execute strategies to facilitate broad change management capability building and maintain a Center of Excellence that provides centralized access to thought leadership, best practices, research, support, and/or training.

Major duties include:

Demonstrate expertise in change management: stakeholder analysis, impact assessment, sponsorship and leadership alignment, communication planning and development, training needs analysis, evaluation, performance support, organization / job alignment, engagement, and/or partner readiness.

  • Apply a structured approach and methodology for the people side of change across multiple large scale and global change projects
  • Assess change projects by identifying and analyzing key stakeholders, conduct change impact analyses to determine the scale, scope, and risk of the change and the degree of readiness of key stakeholders
  • Develop and manage change management plans that apply best practices and are delivered in collaboration with others
  • Lead communication efforts including the design, development, delivery, and management of communications
  • Define and measure success metrics and monitor change progress to track adoption, utilization and proficiency related to changes
  • Lead Center of Excellence activities to build the organizational change muscle through partner and manager change training; knowledge transfer activities and advising on tools, resources, and best practices and continuous improvement via lessons learned
  • Demonstrate a strong change discipline to other members of the team through role modeling, mentoring and knowledge transfer.
  • Provide change management input to overarching program management processes and reporting
  • Support integration and connection of related change efforts across transformation programs

Required Qualifications:

  • Ten years of experience in Change Management, Organizational Development / Effectiveness, or related field Experience leading the change management workstream for large, global, and complex programs / projects
  • Excellent communication (verbal and written) and active listening skills
  • Technical skills including (e.g., Word, Excel, PowerPoint, OneNote, Teams, Forms) as well as SharePoint development and site ownership Proficiency in digital learning technologies (Articulate 360, Adobe Creative Cloud, Vyond, etc.) preferred
  • Understanding of program / project life cycle and experience with project management processes and tools
  • Prosci Change Management or Prosci Train-the-Trainer Certification, a plus
  • Financial Services industry experience, a plus

What Makes This Job Amazing:

  • You'll join a global team with a flexible, hybrid working environment
  • You'll have continual opportunities for development
  • We are committed to providing a meaningful and equitable partner experience with a diverse and inclusive culture that supports balance and total wellbeing

Note: Candidates will be asked to participate in a short case study

#LI-Hybrid

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.