Aviation Customer Service Representative

4 months ago

Lake Charles, United States Freeman Holdings Group Full time

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, paid time off, matching 401K, and bonuses along with competitive pay?

Then you will love being a valued part of our winning team The Aviation Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Aviation Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Celebrating our passion for aviation and providing extraordinary customer experiences, Freeman Jet Center services private aircraft as well as military and commercial aircraft. We thrive in a team environment and are seeking extremely talented employees to contribute to our team at Freeman Jet Center.

Requirements

Responsibilities and Duties

  • Greet customers in a friendly, professional manner
  • Provide concierge services to pilots and customers including making reservations as required
  • Invoicing for services rendered to customers and pilots
  • Record customer preferences in Freeman Jet Center CSI system
  • Proactive preparation for all incoming aircraft
  • Provides timely feedback to the company regarding service failures or customer concerns
  • Partner with line service team to meet and exceed customer's service expectations
  • Keep hospitality bar stocked with snacks and beverages
  • Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies
  • Customer focus- naturally outgoing/extroverted
  • Communicate with customers and employees in person, on phone, and through radio communications
  • Strong computer skills including Microsoft office products and point of sale programs
  • Basic mathematical knowledge
  • Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
  • Bilingual preferred
Reporting Relationship

This position reports to the Customer Service Manager

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
  • Must be able to lift 25 pounds
  • Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
  • Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work

This is a non-exempt position. This position includes shift work which requires working evenings and rotating weekends. This may include working on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications
  • Customer service experience preferably in the service industry - 1 year required
  • High School Diploma or equivalent
  • Excel Data Base experience
  • Entry level position
  • Ability to work evenings weekends, and holidays
  • Acceptable driving record
  • Ability to pass a background check
  • Zero tolerance drug free employer includes pre-employment and random screening
Benefits
  • Health insurance
  • 401k
  • Paid time off

AAP/EEO Statement

Freeman Jet Center is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time/Part-time

Pay: $12.00 - $14.00 per hour | DOE

  • Aviation Customer Service Representative

    3 days ago

    Salt Lake, Utah, United States Atlantic Aviation Full time

    Aviation Front Desk Customer Service Representative Job DescriptionAre you looking for a career in aviation that combines customer service with a fast-paced environment? Look no further! As an Aviation Front Desk Customer Service Representative with Atlantic Aviation at SLC in Salt Lake City, UT, you will be the first point of contact for clients arriving at...

  • Aviation Customer Service Representative

    3 days ago

    Lake Charles, Louisiana, United States Freeman Holdings Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Aviation Customer Service Representative to join our team at Freeman Jet Center. As a key member of our operations team, you will provide exceptional customer service to crew and passengers, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide warm welcomes and concierge...

  • Aviation Services Representative

    3 days ago

    Salt Lake, Utah, United States Atlantic Aviation Full time

    Job OverviewAtlantic Aviation is seeking a highly skilled Passenger Services Agent to join our team at SLC in Salt Lake City, UT. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring seamless execution of their aviation needs.Key ResponsibilitiesProvide professional service and...

  • Aviation Service Specialist

    4 weeks ago

    Lake Charles, Louisiana, United States Freeman Jet Center Full time

    Job OverviewPosition Summary: Are you passionate about delivering exceptional service in a dynamic setting? Do you have a keen interest in the aviation sector, particularly with private aircraft? If customer satisfaction is your top priority, we have an exciting opportunity for you.The Aviation Customer Service Representative is essential to our operations,...

  • Aviation Service Specialist

    4 weeks ago

    Lake Charles, Louisiana, United States Freeman Holdings Group Full time

    Join Our Team as an Aviation Service SpecialistAre you passionate about delivering exceptional service in a dynamic environment? Do you have a keen interest in the aviation sector, particularly in private jet services? If providing top-notch customer experiences is your priority, we want to hear from you!As an Aviation Service Specialist, you will be an...

  • Airport Customer Service Representative

    15 hours ago

    Salt Lake, Utah, United States Unifi Aviation LLC Full time

    Job Title: Airport Customer Service AgentWe are seeking a friendly and outgoing Airport Customer Service Agent to join our team at Unifi Aviation LLC. As a key member of our customer-facing team, you will provide exceptional service to our passengers, ensuring a positive experience from check-in to departure.Responsibilities:Assist passengers with baggage...

  • Airport Customer Service Representative

    1 week ago

    Salt Lake, Utah, United States Unifi Aviation LLC Full time

    Job Title: Airport Customer Service AgentWe are seeking a highly skilled and customer-focused Airport Customer Service Agent to join our team at Unifi Aviation LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their travel experience is smooth and...

  • Airport Customer Service Representative

    4 days ago

    Salt Lake, Utah, United States Unifi Aviation LLC Full time

    Job Title: Airport Customer Service AgentUnifi Aviation LLC is seeking a highly skilled and customer-focused Airport Customer Service Agent to join our team.Job SummaryThe Airport Customer Service Agent will be the first point of contact for our customers, providing exceptional service and support to ensure a seamless travel experience.Key...

  • Airport Customer Service Representative

    2 weeks ago

    Salt Lake, Utah, United States Unifi Aviation LLC Full time

    Job Title: Airport Customer Service AgentAt Unifi Aviation LLC, we are seeking a highly skilled and customer-focused Airport Customer Service Agent to join our team. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is smooth and enjoyable.Key...

  • Airport Customer Service Representative

    2 weeks ago

    Salt Lake, Utah, United States Unifi Aviation LLC Full time

    About the RoleAs a Customer Service Agent with Unifi Aviation LLC, you will be the first point of contact for our customers, providing exceptional service and support to ensure a seamless travel experience.Key ResponsibilitiesAssist passengers with baggage pick-up and resolve issues related to delayed, lost, or damaged items.Utilize computer software to...

  • Airport Customer Service Representative

    2 weeks ago

    Salt Lake, Utah, United States Unifi Aviation LLC Full time

    Job Summary:Unifi Aviation LLC is seeking a highly skilled and customer-focused Airport Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Assist passengers...

  • Aviation Customer Service Specialist

    3 weeks ago

    Salt Lake, Utah, United States California Retina Full time

    Why You Will Appreciate This RoleEngage with the world of private aviationJoin our esteemed team at California Retina, where we take pride in maintaining a stable work environment without layoffs or furloughs during challenging times.As an Aviation Customer Service Specialist, you will collaborate with colleagues to deliver exceptional services to incoming...

  • Aviation Emergency Response Pilot

    3 weeks ago

    Moses Lake, Washington, United States Dynamic Aviation Full time

    Job Summary:We are seeking a highly skilled and experienced 737 Captain to join our team at Dynamic Aviation. As a key member of our operations team, you will be responsible for providing safe and efficient operation of our modified aircraft in response to oil spills.Key Responsibilities:Be available to fly 24/7 and respond to oil spills anywhere in the...

  • Aviation Fueling Specialist

    4 weeks ago

    Lake Charles, Louisiana, United States Freeman Jet Center Full time

    Job OverviewPosition Summary: Are you passionate about working in an outdoor environment where each day presents new challenges? Do you have a strong commitment to customer satisfaction? If you are looking for a comprehensive benefits package that includes medical, dental, vision, paid time off, matching 401K, and bonuses along with competitive compensation,...

  • Customer Service Representative

    4 days ago

    Lake Charles, Louisiana, United States Church's Chicken | Corporate Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a Customer Service Representative to join our team at Church\u0027s Chicken | Corporate. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and maintaining a clean...

  • Customer Service Representative

    2 days ago

    Lake Charles, Louisiana, United States Domino's Pizza LLC Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Domino's Pizza LLC, you will be the face of our brand, interacting with customers and providing a positive experience. Your professionalism and optimism are essential in creating a pleasant environment for our customers.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Lake Charles, Louisiana, United States Envoy Air Full time

    {"title": "Customer Service Representative", "content": "OverviewEnvoy Air, an American Airlines Group Company, is seeking a Customer Service Representative to join our team at Lake Charles Regional Airport. As a Customer Service Representative, you will be the first point of contact for passengers, providing a seamless check-in and ticketing experience. You...

  • Customer Service Representative

    2 weeks ago

    Lake Charles, Louisiana, United States Golden Corral Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to provide exceptional guest experiences at Golden Corral. As a key member of our front-of-house team, you will be responsible for creating lasting impressions on our guests from the moment they enter our restaurant.Key Responsibilities:Guest Service: Greet guests warmly, offer...

  • Aviation Safety Assistant

    5 days ago

    Salt Lake, Utah, United States Federal Aviation Administration Full time

    Job SummaryServes as an Aviation Safety Assistant with the Federal Aviation Administration's Salt Lake City Flight Standards Field Office. Provides administrative support to Aviation Safety Inspectors by obtaining background data, preparing reports, reviewing applications, interviewing applicants, processing certificates, and maintaining office files.Key...

  • Customer Service Representative

    1 week ago

    Lake Charles, Louisiana, United States Michaels Stores Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a fast and friendly checkout experience, and maintaining store recovery...