Customer Service Representative

1 week ago


Lake Charles, Louisiana, United States Envoy Air Full time
{"title": "Customer Service Representative", "content": "Overview

Envoy Air, an American Airlines Group Company, is seeking a Customer Service Representative to join our team at Lake Charles Regional Airport. As a Customer Service Representative, you will be the first point of contact for passengers, providing a seamless check-in and ticketing experience. You will also be responsible for resolving customer complaints and issues in a courteous and efficient manner.

Responsibilities
  • Provide exceptional customer service to passengers, responding to their needs and resolving issues in a timely and professional manner.
  • Operate reservation/ticketing software to rebook itineraries and issue boarding passes.
  • Load, unload, and sort freight, mail, and baggage in a safe and efficient manner.
  • Work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Collaborate with other team members to ensure smooth airport operations.
Requirements
  • High school diploma or equivalent required.
  • Ability to lift up to 75 pounds and work in a fast-paced environment.
  • Valid driver's license required.
  • Ability to pass a pre-employment drug screen and background check.
What We Offer
  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • Comprehensive benefits package, including health, dental, and vision coverage.
  • 401(k) program with company match.
About Envoy Air

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT. We are a wholly owned subsidiary of American Airlines Group, providing regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

", "lang_code": "en-US"}

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