Customer Service Representative
1 week ago
Envoy Air, an American Airlines Group Company, is seeking a Customer Service Representative to join our team at Lake Charles Regional Airport. As a Customer Service Representative, you will be the first point of contact for passengers, providing a seamless check-in and ticketing experience. You will also be responsible for resolving customer complaints and issues in a courteous and efficient manner.
Responsibilities- Provide exceptional customer service to passengers, responding to their needs and resolving issues in a timely and professional manner.
- Operate reservation/ticketing software to rebook itineraries and issue boarding passes.
- Load, unload, and sort freight, mail, and baggage in a safe and efficient manner.
- Work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- Collaborate with other team members to ensure smooth airport operations.
- High school diploma or equivalent required.
- Ability to lift up to 75 pounds and work in a fast-paced environment.
- Valid driver's license required.
- Ability to pass a pre-employment drug screen and background check.
- Competitive hourly rate.
- Opportunities for career advancement and professional growth.
- Comprehensive benefits package, including health, dental, and vision coverage.
- 401(k) program with company match.
Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT. We are a wholly owned subsidiary of American Airlines Group, providing regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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