Customer Service Specialist, eCommerce

3 weeks ago

Reno, United States Ansell Full time

Why Ansell?

At Ansell, by staying two steps ahead of workplace risk we aim to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear, to keep workers safe and productive in industrial, medical, and consumer applications.

Discover more about our company, our team, and our values by visiting us atAnsell.

Ansell is looking for an eCommerce Customer Service Specialist to join our team in Reno, Nevada Represent Ansell as the global product innovator by providing technical product expertise, recommending solutions that meet customers' protection needs.

Specific responsibilities include:

  • Order management and maintenance, customer product reviews, and support for our online marketplaces.
  • Account maintenance and support for our NA webstore customers.
  • Ensure customer retention by establishing and fostering sustainable relationships through open and proactive communication with internal and external customers.
  • Monitor, report, and document service issues by clarifying customer complaints. Determine root cause; identify and communicate best solution; expedite corrective action or adjustment and confirm resolution.
  • Proactively partner and collaborate with cross-functional business partners to provide a seamless customer experience and achieve departmental KPIs.

What benefits and opportunities does Ansell offer?

Competitive compensation plan

Flexible and hybrid work model

An inclusive and collaborative environment that values diversity and fosters an international culture

Ansell University programs to develop professional and interpersonal skills

Opportunities to advance and grow within the company

Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs

401-k plan with company match

Paid time off (vacation, sick and personal days) plus 14 paid holidays

Continuing Education Reimbursement

Regional Diversity, Equity & Inclusion committees

Green office concept and a global mission of sustainability

What will you bring to Ansell?

  • 3+ years Customer Service experience
  • Associates Degree or equivalent experience
  • Experience using CRM database (Salesforce preferred)
  • Experience using Oracle software
  • Marketplace and/or eCommerce experience a plus
  • Proficiency with MS Office: Teams, Outlook, Word, Excel, PowerPoint, SharePoint
  • Strong communication, organizational and interpersonal skills
  • Experience working in a fast-paced environment with demonstrated problem solving and analytical skills
  • Good business knowledge of order-to-cash flows
  • Ability to understand, implement and enforce company policies, SOPs and workflows
  • Ability to work well independently and in a team environment

Join us to lead the world to a safer future,apply today

Equal Opportunity Employer:

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Our Commitment to Diversity Equity and Inclusion:

Ansell's vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality.

When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we are sensitive and thoughtful and provide an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone It's what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it's what drives us to serve our customers and stakeholders with pride, and it's also what differentiates Ansell. We believe everyone, no matter how that person self-identifies, deserves an opportunity to achieve success.

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