eCommerce Customer Support Representative

2 weeks ago

Reno, Nevada, United States Ansell Full time

About Ansell

At Ansell, we are dedicated to anticipating workplace hazards and providing innovative safety solutions that enhance the quality of life for individuals. As a global leader in protective solutions, we design and manufacture a diverse array of products, including gloves, apparel, and other safety gear, to ensure the safety and productivity of workers across industrial, medical, and consumer sectors.

Position Overview

Ansell is seeking an eCommerce Customer Support Representative to provide exceptional service and technical product knowledge. This role involves addressing customer inquiries and recommending solutions that align with their safety needs.

Key Responsibilities:

  • Manage and maintain customer orders, provide product reviews, and support our online sales platforms.
  • Assist with account management and support for our North American online store clients.
  • Enhance customer loyalty by building and nurturing sustainable relationships through proactive communication with both internal and external stakeholders.
  • Identify, document, and resolve service issues by clarifying customer complaints, determining root causes, and implementing effective solutions.
  • Collaborate with cross-functional teams to ensure a seamless customer experience and meet departmental performance indicators.

Benefits and Opportunities:

We offer a competitive compensation package, a flexible work environment, and a culture that values diversity and collaboration. Additional benefits include:

  • Comprehensive health benefits: medical, dental, vision, and wellness programs.
  • 401(k) plan with company matching.
  • Paid time off, including vacation, sick leave, and holidays.
  • Professional development programs through Ansell University.
  • Commitment to sustainability and diversity initiatives.

Qualifications:

  • Minimum of 3 years of experience in customer service.
  • Associate's degree or equivalent professional experience.
  • Familiarity with CRM systems (Salesforce preferred) and Oracle software.
  • Experience in eCommerce or marketplace environments is advantageous.
  • Proficient in Microsoft Office Suite: Teams, Outlook, Word, Excel, PowerPoint, SharePoint.
  • Strong communication, organizational, and interpersonal skills.
  • Ability to thrive in a fast-paced setting with proven problem-solving and analytical capabilities.
  • Understanding of order-to-cash processes.
  • Capacity to implement and uphold company policies and procedures.
  • Ability to work independently as well as collaboratively within a team.

Our Commitment to Diversity, Equity, and Inclusion:

Ansell is dedicated to fostering an inclusive environment where diverse perspectives are valued. We believe in creating a workplace that reflects the diversity of our community and empowers every individual to succeed.

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