eCommerce Customer Support Representative
2 weeks ago
About Ansell
At Ansell, we prioritize proactive measures to mitigate workplace risks, striving to deliver cutting-edge safety solutions that enhance the quality of life for individuals. As a prominent global provider of protective solutions, we design and manufacture a diverse array of products, including gloves, apparel, and various safety gear, aimed at ensuring the safety and productivity of workers across industrial, medical, and consumer sectors.
Position Overview
Ansell is seeking an eCommerce Customer Support Representative to contribute to our mission. This role involves representing Ansell as a leader in product innovation by offering technical product knowledge and suggesting solutions tailored to meet customers' safety requirements.
Key Responsibilities:
- Manage and maintain orders, conduct customer product evaluations, and provide support for our online sales platforms.
- Oversee account management and assist our webstore clientele.
- Enhance customer loyalty by building and nurturing sustainable relationships through transparent and proactive communication with both internal and external stakeholders.
- Track, report, and document service-related issues by clarifying customer inquiries. Identify root causes, propose optimal solutions, expedite corrective measures, and confirm resolution.
- Collaborate effectively with cross-functional teams to ensure a seamless customer experience and meet departmental performance indicators.
Benefits and Opportunities at Ansell:
We offer a competitive compensation package, a flexible and hybrid work environment, and a culture that values diversity and inclusivity. Our professional development programs are designed to enhance both professional and interpersonal skills, with numerous opportunities for career advancement within the organization.
Additional benefits include:
- Comprehensive health benefits: medical, dental, vision, and wellness programs.
- 401(k) plan with company matching.
- Generous paid time off policy, including vacation, sick leave, and holidays.
- Continuing education reimbursement.
- Commitment to sustainability and a green office initiative.
Qualifications:
- Minimum of 3 years of experience in customer service.
- Associate's degree or equivalent experience.
- Familiarity with CRM systems (Salesforce preferred).
- Experience with Oracle software is advantageous.
- Background in marketplace and/or eCommerce is a plus.
- Proficient in MS Office applications: Teams, Outlook, Word, Excel, PowerPoint, SharePoint.
- Excellent communication, organizational, and interpersonal skills.
- Proven ability to thrive in a fast-paced environment with strong problem-solving and analytical capabilities.
- Solid understanding of order-to-cash processes.
- Ability to comprehend, implement, and uphold company policies and procedures.
- Capability to work independently as well as collaboratively within a team.
Our Commitment to Diversity, Equity, and Inclusion:
Ansell is dedicated to fostering an inclusive environment where diverse perspectives are valued. We believe in creating a workplace where everyone feels a sense of belonging and empowerment.
We invite applicants from all backgrounds to consider a career with us, as we strive to reflect the diversity of the communities we serve.
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