Customer Service Account Specialist

1 month ago

Reno, United States Ansell Full time
Why Ansell?

At Ansell, by staying two steps ahead of workplace risk we aim to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear, to keep workers safe and productive in industrial, medical, and consumer applications.

Discover more about our company, our team, and our values by visiting us at Ansell .

Ansell is looking for a Customer Service Account Specialist to join our team in Reno, Nevada

The Customer Service Account Specialist will nurture customer relationships, retain, and grow Healthcare customer base interested in purchasing Ansell's safety products, while providing accurate order processing and fulfillment.

Specific responsibilities include:
  • Acts as primary point of contact for field sales representatives and customers
  • Provides customer support by analyzing and processing orders, responding to customer and field sales requests and inquiries
  • Collaborates with cross functional business partners including Supply Chain, Finance, Marketing and Distribution Centers to facilitate a best-in-class customer experience
What benefits and opportunities does Ansell offer?

Competitive compensation plan

Flexible and hybrid work model

An inclusive and collaborative environment that values diversity and fosters an international culture

Ansell University programs to develop professional and interpersonal skills

Opportunities to advance and grow within the company

Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs

401-k plan with company match

Paid time off (vacation, sick and personal days) plus 14 paid holidays

Continuing Education Reimbursement

Regional Diversity, Equity & Inclusion committees

Green office concept and a global mission of sustainability

What would this role look like in detail?
  • Manage the order lifecycle process via phone, fax or email for all customers in assigned portfolio of accounts (Healthcare, Distributors, End Users, Global, National and Regional partners).
  • Enable customer retention by establishing and fostering sustainable relationships through open and proactive communication with internal and external customers.
  • Monitor order patterns and proactively contact customers to prompt reorder.
  • Document, report and monitor quality and service complaints; ask questions to help determine root causes, capture all required customer and product information, provide timely response and confirm resolution.
  • Partner with acute field sales team to oversee and manage the customer experience for all customers in the United States.
  • Perform outbound selling initiatives to upsell current customers in corresponding product categories as directed by marketing.
  • Support marketing initiatives by tracking lead volume, source and conversion rate.
  • Proactively partner and collaborate with cross-functional business partners to provide a seamless customer experience and achieve departmental KPI's.
  • Represent Ansell as the global product innovator by providing technical product expertise, recommending solutions that meet customers' protection needs.
What will you bring to Ansell?
  • 3+ years Customer Service experience
  • Associates Degree or equivalent experience
  • Experience using CRM database (Salesforce preferred), Trackwise Digital, Oracle and/or Fourth Shift software
  • Proficiency with MS Office: Teams, Outlook, Word, Excel, PowerPoint, SharePoint
  • Strong communication, organizational and interpersonal skills
  • Experience working in a fast-paced environment with demonstrated problem solving and analytical skills
  • Ability to handle frustrated customers with patience and diplomacy, continually looking to find solutions in the best interest of the customer and the company

Join us to lead the world to a safer future, apply today

Equal Opportunity Employer:

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Our Commitment to Diversity Equity and Inclusion:

Ansell's vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality.

When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we are sensitive and thoughtful and provide an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone It's what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it's what drives us to serve our customers and stakeholders with pride, and it's also what differentiates Ansell. We believe everyone, no matter how that person self-identifies, deserves an opportunity to achieve success.

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