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Service Support Specialist

3 months ago

Omaha, United States Hhautomotive Full time

** Service Support Specialist - $15 - $17**

**Job Category****:** ADMINSTRATIVE **Requisition Number****:** SERVI004065 Showing 1 location **Job Details**

**Description**

We are a company that provides a Best-in-Class experience that includes, promotes, and celebrates the diversity within our company and community.

BEST IN CLASS is our mission for ALL Customer and Associate (Employee) experiences at H&H. We do this by utilizing our hospitality and leadership guiding principles to continually develop ourselves to perform at a high level. We are looking for new members to join our BEST-IN-CLASS Team

H&H has been family-owned and operated since 1930 and has had the privilege to serve the Omaha/Lincoln, Nebraska and Springfield, Missouri communities. H&H offers career opportunities with the following brands Chevrolet, KIA, BMW, MINI, Jaguar, Land Rover, and Harley-Davidson.

**The Role:**

We are looking for an individual to join our Customer Care Department As part of this fast-paced Department, you will handle incoming phone calls, including setting reservations and general assistance, for our Service Department customers. This position plays a critical role within the company, ensuring all Service Department customers of H&H are completely satisfied with our Service Departments.

* Complete incoming and outgoing phone calls to confirm customer reservations and provide service reminders.

* Update customer information in programs.

* Assist customers with providing past service history reports.

**The schedule: Monday - Friday, 9:00am - 6:00pm, will require a few Saturdays.**

**Full time and part time hours available**

**Perks:**

* Office is located right in the heart of Aksarben

+ Walking distance to UNO

* Daily games for cash prizes based on performance

* Business Casual Attire (this means jeans)

* Associate discounts on vehicles, service, parts, and detailing

* Growth plan available

* Quarterly Team Outings

* Team Vision Meetings

* Vibe Check Wall

* Discounted zoo membership; Annual Benefits Fair, health screenings; and more

**What we bring to the table:**

* **Culture:** Our team loves working with Customers as well as each other We also believe in a Work Hard-Play-Hard environment, and we enjoy getting to know EVERYONE at our quarterly celebratory lunches and annual milestone anniversary recognition dinners. Our goal is to embrace and celebrate what makes you unique because each Associate is what makes H&H GREAT

* **Benefits:** Medical plan options, Dental, Vision, Employer Paid Short-Term Disability, Employee Assistance Program, Employer Paid Parental Bonding Leave, Employer Paid Maternity Leave, 401k Profit Sharing with Company Match for our Full-Time Associates, Free Financial Advising services, and a Leadership Training and Development program

* **Opportunities:** Be part of an ever-growing team with training and support that will help you develop your skills to advance within H&H.

* **Give Back:** We support our community with many contributions such as our Nebraska Humane Society donation drive, fundraising for the American Heart Association, partnering with Chariots of Hope, supporting local area schools, and more

* **Team Environment:** Youll be part of the H&H team in which our Associates enjoy collaborating with each other and encourage each other to be the best that they can be by recognizing when Associates go above and beyond expectations while utilizing H&Hs Guiding Principles.

**What you bring to the table:**

* High school diploma or equivalent is required.

* Excellent communication and customer service skills.

* High energy partnered with a positive attitude.

* Ability to multi-task, prioritize, and manage time effectively.

* Detail oriented.

* Desire to grow, learn, and advance within the company.

**How to apply:** Please email AHargiss@hhautomotive.com or apply at joinhh.com

**A post offer driving/criminal background check, as well as a drug screen, will be required.**

*H&H Automotive LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, H&H Automotive LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Required**

Excellent communication and customer service skills.

Great computer/technology skills.

**Preferred**

At least 1 year of general business experience preferred, but not required.

**Licenses & Certifications**