![Creighton University](https://media.trabajo.org/img/noimg.jpg)
IT Support Specialist
1 month ago
Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments.
All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD works within an ITIL, metrics driven service operation environment providing technical set-up, support, service, and creative solutions for technology users. The ITSS-SD functions as a member of the Central Action Center (Service Desk) call center, owning and sharing tasks as workload as volume dictates. Must be capable of remote support, phone and chat support, support via e-mail, multi-team collaboration, and other duties as assigned. They will also coordinate with our Mobile Action and Learning Environments teams to deliver fully comprehensive support. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.
The ITSS-SD must be able to work independently on moderately complex Windows and Apple technology while following documented protocols. All team members create documentation for the division's knowledge base. This role requires remaining current with emerging technologies via training, self-study, and peer interaction.
The ITSS-SDs are expected to understand and follow consistent defined processes for all service interactions while observing established standards. All team members focus on continual improvement in all areas.
Key Responsibilities:
- At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
- Assists users, via telephone, remote tool and/or on-site visits, in troubleshooting and resolving Windows and Apple hardware and software issues. Recommends technical solutions for Creighton Users. Documents all workflow using standard incident/request management tools. Solves moderately complex problems and may coordinate required effort from multiple support groups. Tier1, Tier2 Incident and request fulfillment.
- Basic operational support. May have defined role within a team working towards stated objectives. All workflow and results are documented in a ticketing application. Process and knowledge documentation for all tasks.
- Moderately complex solution development and implementation for common problems and services. Work incidents and service requests that require moderate planning, testing, evaluating, and coordination. May involve multiple teams and vendors to resolve.
- Maintains and applies knowledge of Microsoft and Apple hardware, software, and operating systems including Apple, Microsoft and Android mobile technology. Learning new technology and sharing associated knowledge with others.
- Team meetings and other duties as assigned which may become a permanent duty of the position.
Qualifications:
- Bachelor's degree in related area and/or equivalent technical experience preferred.
- Minimum of 2 years combined experience in on or more of the following:
- Phone, deskside and/or remote based technical support experience for Microsoft and Apple technology.
- Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
- Supporting mobile devices including Apple, iOS, Android, and Microsoft
- Understanding of basic TCP/IP network topologies and related technology.
Licenses/Certifications:
- ITIL Foundations Certification or pass within first 6 months of accepting this position
- ITF Certification within first 6 months of accepting this position
- Windows and Apple certifications preferred
Knowledge, Skills, and Abilities:
- Mobile Device Support - End User
- Service Desk Support - End User
- Hardware Support - End User
- Microsoft Office Suite Support including O365
- Windows OS / Apple OSx / iOS / Android - Familiarity
- Application Support - End User
- Peripheral Support - End User
- Video Conferencing - Video/Voice - End User
- Remote conferencing familiarity including Zoom and MS Teams
- Projection and display system support
- A/V presentation & capture systems
- TCP/IP network concepts
- Professional phone etiquette
- Customer service focus
- Accountable
- Adaptable
- Collaborative and teamwork-oriented
- Customer relationship manager
- Innovative and creative thinker
- Mission and service-oriented
- Openness (zest) for learning
- Results-oriented
- Excellent communication skills
- Professional phone etiquette
- Self-starter
- Detail-oriented
- Dependable
AAP/EEO Statement
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.
Disclosure StatementThis description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.
-
IT Support Specialist
3 weeks ago
Omaha, United States BigIron Full timeDescription BigIron is looking for an IT Support Specialist to join our team! This role contributes to the success of BigIron by administering IT equipment & software and providing IT support to employees. The ideal candidate will have a solid understanding of Microsoft user technologies, Windows operating system, endpoint management & security, MS Active...
-
Technical Support Specialist
3 days ago
Omaha, Nebraska, United States RemX Full timeJob OverviewOur client in the Omaha region is in search of a Technical Support Specialist to enhance their operational team. This role is pivotal in ensuring client satisfaction through effective problem resolution.Key Responsibilities:Manage the issue resolution process from initial identification to recommending corrective actions, ensuring follow-up for...
-
Technical Support Specialist
3 days ago
Omaha, Nebraska, United States RemX Full timeJob OverviewOur client in the Omaha region is in search of a Technical Support Specialist to enhance their operations. This role is crucial for ensuring customer satisfaction through effective issue resolution. Key Responsibilities:Manage the issue resolution process from initial assessment to recommending corrective actions, ensuring follow-up for customer...
-
Labor Support Specialist
1 week ago
Omaha, Nebraska, United States Arthur Lawrence Tech Consulting Full timeJob OverviewPosition: Labor Support SpecialistWe are looking for a dedicated Labor Support Specialist to contribute to our operations. The successful candidate will be an industrious individual ready to engage in a variety of tasks that facilitate the efficiency of our operations.Key ResponsibilitiesAssist in the loading and unloading of materialsManage...
-
Application Support Specialist
1 week ago
Omaha, United States DMSi Software Full time** Application Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** ERPSO01261 Showing 1 location **Job Details** **Description** The Application Support Specialist provides support to DMSis customer base. The potential candidate will receive, research, answer or escalate customer cases as they are submitted. In addition to...
-
Clinical Support Specialist
5 days ago
Omaha, Nebraska, United States CHI Health Clinic Full timeAbout the RoleAt CHI Health Clinic, we are seeking a highly skilled and compassionate Clinical Support Specialist to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the delivery of exceptional patient care and experience.ResponsibilitiesProvide general nursing care to patients by following established clinic...
-
Student Support Specialist
1 week ago
Omaha, Nebraska, United States Latino Center of the Midlands Full timeJob OverviewPosition Title: Student Support SpecialistDepartment: Pathways to SuccessReporting To: Attendance SupervisorThe Latino Center of the Midlands is in search of a committed Student Support Specialist to enhance our initiatives. This role focuses on assisting students facing attendance challenges, collaborating with families and educational staff to...
-
Support Services Specialist
5 days ago
Omaha, Nebraska, United States Nexus Developmental Services Of Nebraska Llc Full timePosition OverviewSupport Services Specialists play a vital role in providing essential training and assistance to individuals with disabilities, both in residential environments and various community locations. The primary objective of this role is to enhance the skills of individuals, help them achieve personal aspirations, and cultivate meaningful...
-
Behavior Support Specialist
5 days ago
Omaha, Nebraska, United States CIRCLE CITY ABA OF NEBRASKA Full timeJob OverviewWe are seeking a dedicated Behavior Support Specialist for a guaranteed minimum 30-hour work week,where all hours worked—whether billable or non-billable—are compensated. Our operational hours are from 8am to 6pm.If you prefer a predictable and routine role, this may not be the position for you. However, if you desire a dynamic job that...
-
Legal Support Specialist
1 week ago
Omaha, Nebraska, United States Inkelaar Law Full timeJob OverviewInkelaar Law, a distinguished legal practice, is in search of a proficient Legal Support Specialist to join our litigation department. We pride ourselves on our commitment to providing exceptional legal assistance, and we are eager to welcome a dedicated professional to our team. In this vital position, you will collaborate with attorneys in...
-
Desktop Support Specialist
7 days ago
Omaha, United States DMSi Software Full time** Desktop Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** DESKT01249 Showing 1 location **Job Details** **Description** As a Desktop Support Specialist, you will provide in-house hardware and software support for DMSi employees. This includes a variety of equipment and issues such as desktops, laptops, network...
-
BILINGUAL Client Support Specialist
1 week ago
Omaha, Nebraska, United States The Reserves Network Inc Full timePosition OverviewYour Future Employer: Are you eager to advance your career within a dynamic sector and a reputable organization? Join the largest pest management firm globally, recognized for its commitment to excellence. They are currently seeking a BILINGUAL client support specialist to enhance their team. This organization takes pride in being a reliable...
-
Career Support Specialist
3 weeks ago
Omaha, United States Angel Guardian Inc Full timeJob DescriptionJob DescriptionThe primary function of the Career Support Specialist is to assist individuals with disabilities in the areas of career planning, employment skills, and maintaining employment.Angel Guardians is looking for a Career Support Specialist to help guide individuals with disabilities to their preferred career path. Angel Guardians has...
-
Career Support Specialist
2 days ago
Omaha, United States Angel Guardian Inc Full timeJob DescriptionJob DescriptionThe primary function of the Career Support Specialist is to assist individuals with disabilities in the areas of career planning, employment skills, and maintaining employment.Angel Guardians is looking for a Career Support Specialist to help guide individuals with disabilities to their preferred career path. Angel Guardians has...
-
Support Operations Specialist
4 weeks ago
Omaha, United States FOUR POINTS FEDERAL CREDIT UNION Full timeJob DescriptionJob DescriptionDescription:The purpose of the Support Operations Specialist is to deliver support services efficiently and economically to internal departments and members. The position is part of a team in the Member & Support Services Department that focuses on the following functions: Accounting, Payment Systems (Accounts Payable, ACH,...
-
Client Support Specialist
2 months ago
Omaha, United States Gallup Group Full timeJob Description Client Support Specialist - 05003 **Description** ***Provide exceptional support to Gallup clients.*** As a client support specialist in our Omaha Riverfront office, you will provide the world-class service Gallups clients expect from us. Supporting a wide variety of Gallup services and products, youll help clients, consumers and survey...
-
Bar Support Specialist
4 days ago
Omaha, Nebraska, United States Ooh de Lally Full timeKey Responsibilities:As a Bar Support Specialist at Ooh de Lally, you will play a vital role in ensuring the smooth operation of our bar service. Your primary responsibilities will include:**Table and Bar Assistance:** You will be responsible for bussing and resetting tables and bar tops after guests depart, as well as greeting guests with waters and placing...
-
Technical Support Specialist
3 days ago
Omaha, Nebraska, United States RemX Full timePosition OverviewOur client, a prominent organization in the software industry, is looking for a Technical Support Specialist to provide exceptional assistance to their clientele. Key Responsibilities:Manage the issue resolution process from initial assessment to recommending corrective actions, ensuring customer satisfaction through follow-ups. In complex...
-
Behavioral Health Support Specialist
3 days ago
Omaha, Nebraska, United States The Salvation Army Full timeJob Summary:Position Overview:The Salvation Army is seeking a highly skilled and compassionate Behavioral Health Support Specialist to join our team. As a key member of our Mental Health Respite Program, you will play a vital role in providing care and support to individuals experiencing mental health/substance use issues and homelessness.Key...
-
Administrative Support Specialist
3 days ago
Omaha, Nebraska, United States Noll Human Resource Services Full timeJob OverviewA prominent global organization is seeking a part-time Administrative Support Specialist. In this position, you will provide essential administrative support to senior executives, ensuring efficient operations within the company. Your responsibilities will include managing schedules, data management, client interaction, and assisting with various...