Call center representative

4 weeks ago

Rapid City, United States Orchard Meadows Family Dental & Denture Clinic Full time

We are looking for the “right fit” to join our family as a Call Center Specialist. At Orchard Meadows Family Dental and Denture Clinic, we don't just SAY we care about our team and patients, we SHOW it We love our periodic team Happy Hours; our twice-a-year patient appreciation events; our patient of the month awards; our regular professional development to become better at our jobs; and the constant positive feedback we give each other to help all of us improve as a well-oiled team. The position of Call Center Specialist at Orchard Meadows Family Dental and Denture Clinic goes beyond merely answering incoming calls. They are instrumental in ensuring the seamless operation of our daily activities. Key Responsibilities: Respond promptly to all incoming patient inquiries via phone, email, & text. Answer calls using our 5-Star system. Accurately identify type of caller and forward to appropriate personnel as needed. Handle the flow of the call and answer caller’s questions without imposing barriers. Answer phone with a smile, be upbeat and courteous, and be responsive to caller’s needs. Utilize computer technology to handle high call volumes. Record proper documentation of calls in call log. Schedule appointments accurately according to our scheduling templates. Maintain and monitor schedule for inaccuracies, flow, and daily goals. Place confirmation calls for appointments scheduled for the upcoming day. Utilize ASAP and Unscheduled lists to fill the Providers schedules. Communicate with the team any necessary information regarding the schedule. Monitor emails, voicemails, & text messages. Perform opening and closing duties per office protocol. Update patient information in database system. Maintain the highest level of confidentiality to HIPAA standards. Be present and active at all team meetings. Qualities of the Ideal Candidate: Excellent written and verbal communication skills. Excellent interpersonal and active listening skills. Creative problem solving. Excellent Customer Service skills. Organizational skills. Attention to detail. Ability to use good judgement. Adaptability, flexibility & understanding that job duties may change from time to time. Ability to perform under pressure. Time management skills. Goal oriented and driven. Ability to handle multiple deadlines and task assignments. Represents the practice in a professional, pleasant, & cooperative manner. Maintains regular attendance & adheres to the assigned work schedule and office policies. Honor and live by our core values. FUN - Create a POSITIVE work culture. Accountable – Take responsibility for our own actions and those of our team. Team Player – Make a conscious effort to be kind, helpful & respectful. Communication – Build open and honest relationships with communication. Quality – Provide the highest possible level of customer service. Giving – Giving to each other and the community. Stewardship – Protecting and growing the organization with integrity. Skills (Not required but are a plus): Knowledge of the following software and data analysis systems: Open Dental Software. Microsoft Office 365: Word, Excel, Outlook, and Teams. Dental Intel. NexHealth. Call Center Experience. Scheduling Experience. Physical and Work Requirements: Sitting 80%. Standing/Walking 20%. Hearing – must be able to hear telephonic equipment and communicate with patients. Vision – must be able to see details at a close range as required for business software. If you enjoy being empathetic, caring, and social, and want to end your day saying, “that felt great. I made a difference today” this position just might be for you. We can't forget some of the official perks Here’s what we’ve got to offer: Paid Holidays. Paid Time Off (PTO). Dental Benefit for you, your spouse, and your kids. Medical Benefits. Matching 401(k). Quarterly all team training. Pay based on experience and knowledge (Pay Range: $16-20 per hour). Not to toot our own horn, but we think this is a great opportunity that won’t stay available for very long. Turnover here is well below local standards. If you are the “right fit”, send your cover letter and resume to careers@orchardmeadowsdental.com. Job Type: Full-time. Pay: $16.00 - $20.00 per hour. Expected hours: 40 per week. Benefits: 401(k) matching. Dental insurance. Health insurance. Paid time off. Paid training. Schedule: Monday to Friday. Experience: Call center: 1 year (Preferred). Customer service: 1 year (Preferred). Work Location: In person. #J-18808-Ljbffr

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