Call Center Representative

3 weeks ago


Jersey City, United States Net Commesh Full time
Job Title: Receptionist

Company: Live Buzz Co

Location: Jersey City, NJ

We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Call Center Representative. As a key member of our customer service department, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing information, and resolving issues in a professional and efficient manner.

Pay Range:

$17.50 - $27.00 hourly

Job:

Full time

Responsibilities:
  1. Customer Interaction:
    • Handle a high volume of inbound and outbound calls in a timely and courteous manner.
    • Provide accurate information to customers regarding products, services, and policies.
    • Resolve customer issues, complaints, and inquiries with empathy and efficiency.
  2. Problem Resolution:
    • Identify and assess customer needs to achieve prompt resolution of issues.
    • Escalate complex issues to appropriate channels for further investigation and resolution.
  3. Product Knowledge:
    • Maintain a thorough understanding of company products, services, and promotions.
    • Stay informed about industry trends and changes to effectively address customer concerns.

Requirements:
    • High school diploma or equivalent.
    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to multitask and prioritize in a fast-paced environment.
    • Proficient in basic computer applications and data entry.
Benefits:
  • 401(k) Matching
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Schedule
  • Flexible Spending Account


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