Call Center Representative

2 months ago


Panama City, United States Orthopaedic Associates Full time

Call Center Position Summary:

Offers friendly, courteous and confidential assistance to every patient to ensure that the patient has a positive experience while at Orthopaedic Associates, P.A. Maintain accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling and preregistration. Works with others in a team environment.

Essential Job Functions:

  • Screens incoming calls assessing urgency of call and routes calls to appropriate extension. Interviews patients and/or family members to obtain preregistration information.
  • Consistently acts as a customer service representative for the clinic ensuring efficient communication via telephone or in person. Therefore, will seek out appropriate guidance and direction in the performance of responsibilities and duties. Demonstrates good judgment and reasoning skills.
  • Verify and enter data such as demographics and insurance information into computerized scheduling and billing system during each encounter with patient.
  • Assist clinics with referrals by entering them into the computer and scheduling follow-ups with the patients.
  • Establish and maintain effective working relationships with physicians, staff and management. Must be able to recognize and respond appropriately to urgent/emergent situations per protocols. Must have the ability to multi-task efficiently and effectively as necessary.
  • Must work as a team member and perform actions consistent with established Orthopaedic Associates, P.A. policies and procedures including standards for safety, attendance, punctuality and personal appearance. Perform other duties as assigned.
Qualification
  • High school diploma or equivalent
  • 2 years of relevant experience scheduling in a medical office environment
  • Thorough understanding of medical office workflows
  • 1 year of experience working with EHR
  • Experience in Family Medicine and/or Orthopedics is a plus
Skills and Abilities
  • Communication
  • Multi-tasker
  • Attention to detail
  • Ability to work in a fast pace environment
  • Teamwork / Collaboration
  • Ability and desire to learn new things and improve processes
  • Ability to listen and understand patient and provider concerns
  • Self and situational awareness
Job Type: Full-time

Salary: From $15.00 per hour

Benefits:
  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Healthcare setting:
  • Clinic
  • Medical office
Medical specialties:
  • Primary Care
  • Orthopedics
  • Radiology
Schedule:
  • Monday to Friday
Application Question(s):
  • Please list the rate of pay you are looking for.
Education:
  • High school or equivalent (Preferred)
Experience:
  • Customer service: 1 year (Preferred)
  • Medical receptionist: 1 year (Preferred)

Work Location: In person

  • Iowa City, Iowa, United States Advanced Call Center Technologies Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at Advanced Call Center Technologies. As a Customer Service Representative, you will be the voice of the company, providing positive interactions with customers and making a difference in their lives.Key Responsibilities:Respond to customer inquiries and provide solutions...


  • Panama City, Florida, United States Orthopaedic Associates Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Call Center Representative to join our team at Orthopaedic Associates. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and families, ensuring a positive experience while at our clinic.Key ResponsibilitiesScreen incoming calls...


  • Panama City, Florida, United States Orthopaedic Associates Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Call Center Representative to join our team at Orthopaedic Associates. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and families.Key ResponsibilitiesScreen incoming calls and route them to the appropriate...


  • Panama City, Florida, United States Orthopaedic Associates (Panama City) Full time

    Job Title: Call Center RepresentativeJob Summary:We are seeking a highly skilled Call Center Representative to join our team at Orthopaedic Associates in Panama City. As a Call Center Representative, you will be responsible for providing exceptional customer service to our patients, answering incoming calls, and routing them to the appropriate extension. You...


  • Peachtree City, United States Ankle and Foot Centers of Georgia Full time

    Position: Call Center Representative. Classification: Exempt. Department: Call Center. Status: Full Time. SUMMARY/ OBJECTIVE - The Call Center Representative is related to customer service, ensuring complete and accurate information is entered into a Call Center, Representative, Retail, Healthcare, Patient, Physician


  • Panama City, Florida, United States Orthopaedic Associates Full time

    Job Summary: We are seeking a skilled Call Center Representative to join our team at Orthopaedic Associates. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients and families.Key Responsibilities:Call Handling: Answer and respond to incoming calls in a timely and professional manner,...

  • Hiring Now

    5 months ago


    Johnson City, United States Advanced Call Center Technologies Full time

    Job Description :Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives.In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives.You will receive paid,...


  • Jefferson City, United States SSM Health Full time

    SSM Health - 2505 Mission Dr [Call Center Representative] As a Call Center Representative at SSM Health, you'll: Educate and inform members of available benefits under the health plan; Instruct members how to receive maximum benefit reimbursement; Determine various policy provisions, guidelines, providers, and provider requirements and procedures; Access and...


  • Johnson City, United States Bath Planet Full time

    Call Center Representative With more than 25 years in business, Bath Planet of Southern Tier is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative...


  • Kansas City, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: BeloForm Craft Employment Type: Full Time Location: Kansas City, MO Compensation: $17.45 - $24.00 / hour DescriptionJob Summary: We are seeking a highly motivated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing...


  • Jersey City, United States Net Commesh Full time

    Job Title: Call Center Representative Location: Jersey City, NJ Job Type: Full-time Job Summary: We are seeking a motivated and customer-oriented Call Center Representative to join our team. As the first point of contact for customers, you will handle inbound and outbound calls, address customer inquiries, resolve issues, and provide exceptional service. The...


  • Kansas City, Kansas, United States The University of Kansas Health System Full time

    Job Title: Call Center Representative LeadAt The University of Kansas Health System, we are seeking a highly skilled and experienced Call Center Representative Lead to join our team. As a Call Center Representative Lead, you will be responsible for leading a team of customer service representatives, ensuring that they provide exceptional service to our...


  • Kansas City, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Description The Call Center Representative will be responsible for managing inbound and outbound calls, addressing customer inquiries, and troubleshooting problems with the aim of delivering excellent customer...


  • Kansas City, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Description As a Call Center Representative, you will serve as the first point of contact for customers, handling inbound and outbound calls. The ideal candidate will have excellent communication skills, a positive...


  • Iowa City, United States Mass Markets (Ethan Davis) - DE Full time

    POSITION OVERVIEW In the role of Call Center Representative I you are responsible for taking incoming and making outgoing calls to our customers. We provide both customer service and sales to our customers. This is an entry level position and we will train the right candidate. Mass Markets is looking for highly motivated individuals who are looking to kick...


  • Earth City, United States Randstad Full time

    Are you searching for a new job opportunity? We are hiring Call Center Representatives to work for a growing healthcare organization located in Earth City, MO 63045. The right candidate will be comfortable performing inbound and outbound calls in a high volume call center. Experience working with specialty pharmacy, and general healthcare required. This...


  • Oklahoma City, Oklahoma, United States University of Oklahoma Full time

    Job Title: Pharmacy Call Center RepresentativeJob Summary:The University of Oklahoma is seeking a highly skilled Pharmacy Call Center Representative to join our team. As a Pharmacy Call Center Representative, you will be responsible for providing exceptional customer service to patients, providers, and pharmacy staff through phone calls, emails, and other...


  • Culver City, California, United States ProSolar Systems Caribbean Full time

    Job DescriptionCall Center SpecialistAs a Call Center Specialist, you will serve as a liaison between sales representatives and customers, making and receiving calls to set up appointments and provide exceptional customer service. This role requires familiarity with our products and services, as well as the ability to handle basic questions and concerns.Key...


  • Oklahoma City, Oklahoma, United States University of Oklahoma Full time

    Job SummaryThe University of Oklahoma is seeking a highly skilled Pharmacy Call Center Representative to join our team. As a Pharmacy Call Center Representative, you will be responsible for providing exceptional customer service to patients, providers, and pharmacy staff through phone calls, emails, and other communication channels.Key...


  • Jersey City, United States Elle Seller Full time

    The Call Center Representative will handle inbound and outbound customer calls, addressing customer inquiries, resolving complaints, and promoting company products and services. The role requires excellent communication skills, a positive attitude, and the ability to provide solutions efficiently. Salary: $950 - $1250 /week Job Type Full-time Location: New...