Call Center Representative

1 month ago


Kansas City, United States Vibes And Verbs Full time
Job DescriptionJob Description

About Vibes & Verbs:

Welcome to Vibes & Verbs, where words come alive and stories take flight. We are a dynamic copywriting company passionate about crafting compelling content that resonates with audiences and drives results for businesses worldwide.

Vibes & Verbs, a dynamic copywriting company based in Kansas City, is seeking a friendly and detail-oriented Call Center Representative to join our team. As a Call Center Representative, you will be the voice of our company, providing exceptional customer service and support to our clients and customers over the phone.

Responsibilities:

  • Answer incoming calls and respond to customer inquiries promptly and professionally.
  • Provide information about Vibes & Verbs’ services, pricing, and promotions to potential and existing clients.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Assist with scheduling appointments, managing client accounts, and processing orders.
  • Follow up on customer inquiries that were not immediately resolved and ensure they are addressed promptly.
  • Collaborate with other departments to resolve complex customer issues and provide a seamless customer experience.

Qualifications:

  • High school diploma or equivalent; a bachelor’s degree in a related field is a plus.
  • Excellent verbal and written communication skills, with a professional and courteous phone manner.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Proficiency in using computers and familiarity with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational skills and attention to detail.

Benefits:

  • Competitive salary
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment
  • Health benefits package
  • Paid time off and holidays

Join Vibes & Verbs and play a crucial role in delivering outstanding customer service to our clients and customers. If you are passionate about helping others and thrive in a call center environment, we’d love to hear from you. Apply now to explore exciting opportunities with us



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