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Call Center Representative

2 months ago

Pearl City, United States Hawaii USA FCU Full time

HawaiiUSA Federal Credit Union seeks a team-oriented, member-focused Member Solution Center Call Center Representative I to join the team. This person will provide quality service by phone, assisting members with transactions and information on their accounts while educating them about HawaiiUSA's products and services to help fulfill their financial dreams.

HawaiiUSA Federal Credit Union seeks a team-oriented, member-focused Call Center Representative to join the team. This person will provide quality service by phone, assisting members with transactions and information on their accounts while educating them about HawaiiUSA's products and services to help fulfill their financial dreams.

ESSENTIAL JOB FUNCTIONS

  • Proactively supports our "Life Matters" brand and culture.
  • Assist members with informational or transactional requests with accuracy and in accordance with policy and procedure guidelines.
  • Effectively deal with member concerns which may include researching, determining possible resolutions, etc.
  • Able to handle member discrepancies, complaints, and concerns in a professional manner.
  • Maintain up-to-date knowledge of all credit union products and services including features and benefits.
  • Assist and educate members on HawaiiUSA's online and mobile banking platforms.
  • Multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate member problems over the phone.
  • Ability to work both independently and cohesively with others and fosters a team environment.
  • Ability to handle all confidential matters professionally; always maintaining the privacy of our member's account information.
QUALIFICATIONS AND REQUIREMENTS
  • High School Diploma or equivalent.
  • Basic skills in Microsoft Outlook, Word and Excel.
  • 6 months of high-volume customer service experience.
  • Previous Financial Institution experience preferred.
  • Must be available Monday to Friday, 8am-6pm and Saturday 8am-1:30pm.
MINIMUM PHYSICAL REQUIREMENTS:
  • Sitting for prolonged periods at a desk working on a computer.
  • Standing for prolonged periods of time in a stationary position.
  • Reaching, bending, twisting, turning frequently.
BENEFITS & PAY

The expected pay range for Member Solution Center Call Center Representative I is $20-$22/ hour.

We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, 401(k), Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

Make a difference one life at a time

About UsHawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life's experiences and creating fulfilling work opportunities, not just jobs.

Instructions: Please make sure to fill out all required fields in the application process, making sure to list a minimum of 3 employers unless you have worked for less than 3 employers. For required fields that may not apply to you, enter "N/A". Please also include 3 professional references i.e. individuals who you worked with, ideally supervisors.

Other details
  • Job Family SALES
  • Pay Type Hourly
  • Min Hiring Rate $20.00
  • Max Hiring Rate $22.00
  • Travel Required No
  • Required Education High School


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