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Client Support Specialist, Commercial Servicing

4 months ago

Plano, United States Altisource Portfolio Solutions, Inc. Full time

**Client Support Specialist, Commercial Servicing**

* Plano, TX, USA

* Employees can work remotely

* Full-time

**Company Description**

**Job Description**

**Responsibilities:**

* Responsible for the supporting clients who use the REALSynergy Commercial Real Estate Mortgage Loan Servicing System and associated products

* Must be able to understand and articulate clearly the problems faced by the customer to other team members including development

* Participate and present REALSynergy material in customer webinar events

* Train new clients on REALSynergy and help them optimize their internal procedures

* Good communication and negotiating skills with customers

* Assist the sales personnel by providing answers to inquiries posed by prospective clients, investors and real estate professionals.

* Participate in new product release acceptance testing, assist with system documentation

* Coordinate and work with various internal support and infrastructure teams

* Identify and communicate potential areas of both system and process improvement

* Take on special projects as required

**Qualifications**

**Qualifications:**

* 3+ years of business experience in customer service, sales or support

* Strong problem-solving capability. Must be able to grasp business issues and come up with smart, logical solutions or workarounds, including timely follow-up with the customer.

* Ability to multi-task and with attention to detail

* Positive, customer-focused orientation

* Excellent oral & written communication

* Strong coordination & project management skills

* Working knowledge of the residential or commercial mortgage industry preferred, but willing to train the right candidate with a desire to learn this industry

* Team player, comfortable working in a fast-paced, multi-national organization

* Bachelors Degree from an accredited college or university

* Candidate must be a U.S. resident and speak fluent English

* Knowledge of databases or report writing programs such as Access or Crystal would be helpful

**Key Result Areas:**

* Achieve a high level of proficiency using the REALSynergy Commercial Real Estate Loan Servicing software

* Become an expert resource for commercial mortgage servicers who need help adapting their processes to REALSynergy

* Continue the process of growing the business by providing excellent customer service

* Manage the documentation process for each release

* Manage customer escalations and recognize when to solicit additional help

* Collaborate within the technical support group, sales, development, and other groups in Altisource to provide quality service to customers

**Additional Information**

**PERKS OF WORKING AT ALTISOURCE**

**Prosperity**

* Competitive salary based on your experience and skills

* 401k plans with 50% company match we want to empower you to further your career, and prepare for retirement

**Good Health**

* Comprehensive Medical, Dental, and Vision insurance plans

* Tax-free Flexible Spending Account

* Life insurance, short-term, and long-term disability

**...And Happiness**

* Paid holidays, plus 19 days PTO first year for a total of 29 paid days off per year

* Opportunities to join our community service initiatives, including Habitat for Humanity

* Employee Discounts on movie tickets, Verizon cell phone service, Microsoft Office, and more

**working****@altisource.com****.**

*At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate* *against any employee or applicant for employment* *on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status**.*

Client Support Specialist, Commercial Servicing

* Plano, TX, USA

* Full-time