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Client Support Specialist

2 months ago


Plano, Texas, United States Toyota Full time
Position Overview

About Us

At Toyota, we pride ourselves on fostering a collaborative and respectful environment where innovation thrives. As a globally recognized brand, we are at the forefront of mobility solutions that enhance lives and create memorable experiences for our customers. We seek talented individuals who are eager to contribute to our mission of excellence.

Role Summary

The Customer Assistance Team at Toyota Financial Services is in search of a dedicated and enthusiastic Client Support Specialist. This role is pivotal in ensuring effective communication with customers regarding their account statuses and addressing any payment concerns.

As a Client Support Specialist, you will engage with customers through various channels, providing essential information about their accounts and educating them on available options. Your approach will be central to our strategy of delivering exceptional customer service.

Key Responsibilities

  • Handle inbound and outbound communications related to account management and collections.
  • Maintain thorough documentation of customer interactions and account activities.
  • Evaluate account details and negotiate payment arrangements with customers.
  • Utilize appropriate tools to manage delinquencies and minimize losses.
  • Collaborate with team members to resolve complex customer issues.
  • Participate in non-communication based projects and account maintenance tasks.

Work Schedule

Availability for shifts between 8 am and 8 pm is required, including two evenings until 8 pm.

Training Program

The training period consists of nine weeks, with the initial six weeks conducted virtually, followed by three weeks of on-site training.

Compensation and Benefits

We offer a competitive salary and comprehensive benefits starting from day one, including a hybrid work model post-training based on performance.

Qualifications

  • High School Diploma or GED; college degree or relevant experience preferred.
  • Strong focus on delivering timely and accurate customer responses.
  • Ability to work collaboratively across various levels of the organization.
  • Excellent verbal communication and interpersonal skills.
  • Proficient in Microsoft Office applications.

Our Commitment to Diversity

At Toyota, we celebrate diversity and are committed to creating an inclusive environment for all employees. We value unique perspectives and experiences, ensuring that every team member feels they belong.