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Collections Administrator
2 months ago
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customer's business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.
Who is ECI?
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.
We offer competitive benefits focused on employee well-being, including paid volunteer time off
We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie).
Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
The Corporate Collections Administrator is responsible for answering customer calls and transferring to appropriate internal customers. This position requires a strong individual with the ability to effectively communicate across multiple departments (Finance, Accounting, Sales, Customer Support, etc.). Individual will work closely with the Collectors and Dispute Analysts to ensure customer accounts are managed accurately and timely.
Duties and Responsibilities:
Answer incoming phone calls, transfer as appropriate.
Manage and respond to customer emails in the A/R case queue.
Responds to customer inquiries relating to account issues and reconciles customer accounts as necessary.
Assist A/R team with internal collection efforts, tracking demand letters and submitting accounts to our 3rd party collection agency as necessary.
Communicate with Billing, Retention, and Cash Application teams regarding collection and customer account related issues as necessary.
Knowledge, Skills, Ability, Education & Experience:
Minimum of at least 6 months administrator experience required (Ideal Candidates are those with B2B Collections Experience).
Commitment to producing accurate and high-quality work.
Experience in recording information regarding collection efforts.
Advanced customer service experience.
NetSuite experience is a plus.
Working knowledge of SalesForce.com is a plus.
Advanced Excel skills are a plus.
Excellent attendance history and strong work ethic.
Demonstrate persistence, overcome obstacles, as it relates to Customer relations.
Strong organizational, communication and management skills.
Excellent interpersonal and communication skills -- both written and verbal.
Must be willing to work overtime as needed.
In addition to our competitive salary and award-winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.
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