Billing and Collections Coordinator

1 week ago

Pleasant Prairie, Wisconsin, United States PeopleShare Full time
Embark on Your Professional Journey with Us as a Financial Collections Specialist
Are you looking to enhance your expertise in a dynamic business setting? This rewarding position serves as a vital foundation for your career. As a Financial Collections Specialist, you will engage with the core of financial operations, acquiring essential skills and insights to advance your professional path. Seize this chance to elevate your career in the financial sector.
***PeopleShare is HIRING IMMEDIATELY***
Why Choose PeopleShare?
  • Our dedicated recruiters are committed to matching you with the ideal job that aligns with your skills and aspirations.
  • Submit your application once and gain access to numerous opportunities across various reputable companies.
  • We maintain a vast network of local offices, simplifying your job search.
  • Enjoy weekly compensation through direct deposit.
  • Receive coaching to enhance your interview performance.

Position Overview for Financial Collections Specialist:
  • Compensation: $22/HR
  • Business casual attire is encouraged.

JOB SUMMARY: Your primary responsibility will be to identify and communicate with clients who have overdue accounts, striving to secure payments through various methods. Success in this role requires the ability to effectively manage key responsibilities. The qualifications listed below represent the necessary knowledge, skills, and abilities required for this position. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill the essential functions of the role.
Key Responsibilities:
  • Alert management regarding accounts that pose a high risk through regular reviews.
  • Maintain a low level of overdue accounts by engaging with clients to understand the reasons for delays and finding solutions.
  • Reach out to clients via phone and email to inform them of outstanding invoices and declined payments.
  • Handle incoming communications from clients and update account records accordingly.
  • Revise customer account details and preferences as needed.
  • Assist with various projects and inquiries related to your assigned accounts.
  • Document financial statuses of clients and track collection efforts.
  • Meet departmental targets for communication metrics.
  • Manage a high volume of email correspondence efficiently.
  • Deliver exceptional customer service to both internal and external stakeholders.
  • Provide support for departmental projects as needed.
  • Adhere to company policies and procedures while suggesting improvements for efficiency.
  • Perform additional duties as assigned that align with the responsibilities outlined above.

Required Skills and Competencies:
  • High school diploma or equivalent; a Bachelor's degree is preferred.
  • Experience in collections or customer service environments is preferred.
  • Familiarity with business-to-business interactions is advantageous.
  • Proficient in Microsoft Office applications.
  • Consistent and reliable attendance is essential.
  • Bilingual abilities (English/Spanish) are a plus.
  • Strong verbal communication skills.
  • Excellent customer service capabilities.
  • Able to manage multiple tasks effectively.
  • Comfortable working in a fast-paced environment.

Physical Requirements:
  • Ability to stand, sit, walk, and use hands and fingers for various tasks.
  • Effective communication abilities, including speaking and hearing.
  • Visual capabilities including close vision and the ability to adjust focus.
  • Occasional lifting or moving of items up to 20 pounds.
  • Work environment typically maintains a quiet atmosphere.
  • May work near warehouse equipment and machinery.
  • Timely attendance is required.
  • Willingness to work overtime as necessary.

PeopleShare is a leading staffing agency with a wide range of temporary and permanent job opportunities across multiple states. Our openings encompass various roles, including customer service, collections, administrative support, and more. We are committed to providing equal employment opportunities to all individuals without discrimination based on any protected category.

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