Customer Experience Specialist

3 weeks ago


Bend, United States Humm Kombucha Full time

Job Type

Full-time

Description

We are seeking a dedicated and experienced Customer Experience Specialist to help drive initiatives that enhance our customer experience. The ideal candidate will have a strong background in customer service settings, demonstrated experience with Zendesk customer experience metrics, proactive retention strategies, and will work closely with our eCommerce team to prioritize new functionalities based on customer feedback. Additionally, the candidate will be hands-on in answering customer tickets to ensure top-notch customer service.

Key Role Responsibilities

Customer Ticket Management:

•Actively participate in answering customer tickets to stay connected with the customer base and understand their needs.

•Communicate trends in customer correspondence to management to identify and address potential issues proactively.

•Oversee and respond to social media correspondence.

•Ensure timely and effective resolution of customer inquiries and issues.

•Utilize customer interactions to identify common pain points and areas for improvement in customer service processes.

Cross-Functional Collaboration:

•Partner with the eCommerce team to gather and prioritize customer feedback regarding new functionality and features.

•Advocate for customer needs and ensure their feedback is integrated into product development cycles.

•Work with the eCommerce team to test and launch new functionalities that enhance the customer experience.

Requirements

•Strong experience with the Zendesk platform and 2 years experience in a customer experience role required

•Exceptional written and spoken communication skills and interpersonal skills, with the ability to build strong relationships with teams across different departments.

•Proactive, customer-focused, and driven to achieve results.

•Strong analytical skills with the ability to interpret customer experience metrics and data.

•Experience in developing and implementing retention strategies.

•Highly organized with strong project management skills and the ability to multi-task.

•Experience communicating directly with customers and executives from the organization.

•Experience owning customer correspondence on social media.

Preferred Skills:

•Experience in the eCommerce industry

•Knowledge of best-practices in customer experience and support.

•Experience with reporting to an executive team.



  • Bend, Oregon, United States Humm Kombucha Full time

    Job Title: Customer Experience SpecialistWe are seeking a dedicated and experienced Customer Experience Specialist to help drive initiatives that enhance our customer experience.Key Responsibilities:Customer Ticket Management:Actively participate in answering customer tickets to stay connected with the customer base and understand their needs.Communicate...


  • Bend, Oregon, United States Humm Kombucha LLC Full time

    Job Title: Customer Experience SpecialistWe are seeking a dedicated and experienced Customer Experience Specialist to drive initiatives that enhance our customer experience at Humm Kombucha LLC.Key Responsibilities:Customer Ticket Management:• Actively participate in answering customer tickets to stay connected with the customer base and understand their...


  • West Bend, United States The Silver Lining Full time

    ** Customer Experience Specialist** **Job Category****:** Customer Experience **Requisition Number****:** CUSTO01854 Showing 1 location **Job Details** **Description** **Summary of Responsibilities** Accountable for executing the Customer Experience strategy. Using the Voice of Customer program, analyzes and synthesizes customer data analytics, identifies...


  • Bend, Oregon, United States Humm Kombucha Full time

    Customer Experience SpecialistWe are seeking a dedicated and experienced Customer Experience Specialist to drive initiatives that enhance our customer experience.Key ResponsibilitiesCustomer Ticket Management:Actively participate in answering customer tickets to stay connected with the customer base and understand their needs.Communicate trends in customer...


  • Bend, United States St. Charles Health System Full time

    Typical pay range: $21.54 - $29.08 per hour, based on experience. This position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Customer Service Specialist REPORTS TO POSITION: Customer Service Supervisor...


  • Bend, United States Bend Metro and Park Recreation District Full time

    Job Type Part-time, Temporary Description Benefit type: part time temporary Benefits available: For a full description of our benefits, please click here. Do you love helping people? Do you enjoy working with all members of our community? Become a Customer Service Specialist. At Bend Parks and Recreation we are committed to delivering the best customer...


  • Bend, United States St Charles Health Care Full time

    Typical pay range: $19.75 - $24.23****ST. CHARLES HEALTH SYSTEM**** ****JOB DESCRIPTION**** ****TITLE:**** Customer Service Specialist ****REPORTS TO POSITION:**** Patient Financial Services Supervisor ****DEPARTMENT:**** Patient Financial Services ****DATE LAST REVIEWED:**** 8/14/2017 ****OUR VISION:**** Creating Americas healthiest community, together...


  • Bend, Oregon, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at Sherwin-Williams. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving customer concerns in a timely and professional manner.Key ResponsibilitiesProvide...


  • Bend, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...


  • South Bend, Indiana, United States Golden Waffles Full time

    Job Title: Custom Tooling TechnicianAt Golden Waffles, we are seeking a skilled Custom Tooling Technician to join our manufacturing team. As a key member of our production team, you will play a critical role in designing, fabricating, and maintaining custom tools used in our production process.Key Responsibilities:Design and manufacture custom tools based on...


  • Bend, Oregon, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and making recommendations to customers. If you have a passion for delivering outstanding customer...


  • Bend, Oregon, United States Webfoot Concrete Coatings Full time

    Job Title: Client Relations SpecialistWebfoot Concrete Coatings is seeking a highly skilled and customer-focused Client Relations Specialist to join our team. As a key member of our organization, you will play a vital role in shaping our customers' experiences and supporting various internal teams to ensure positive outcomes.Responsibilities:Manage inbound...


  • Bend, Oregon, United States Webfoot Concrete Coatings Full time

    Job Title: Client Relations SpecialistWe are seeking a highly skilled and experienced Client Relations Specialist to join our team at Webfoot Concrete Coatings. As a key member of our team, you will play a vital role in shaping our customers' experiences and supporting various internal teams to ensure positive outcomes.Responsibilities:Manage inbound...


  • Bend, Oregon, United States Bend Metro and Park Recreation District Full time

    About the JobWe are seeking a highly skilled and bilingual customer service specialist to join our team at Bend Park and Recreation District. As a customer service specialist, you will be responsible for providing exceptional customer service to our patrons, responding to inquiries, and resolving issues in a professional and courteous manner.Key...


  • South Bend, Indiana, United States Golden Waffles Full time

    Job SummaryThe Custom Tooling Technician plays a pivotal role in the manufacturing process at Golden Waffles, a leading manufacturer and distributor of waffle irons, mix, and toppings. This mid-level position requires a strong understanding of machining, materials, and CAD design to support the Custom Tooling Specialist in developing custom tools that meet...


  • Bend, Oregon, United States Bend Metro and Park Recreation District Full time

    Job SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team at Bend Metro and Park Recreation District. As a Bilingual Customer Service Specialist, you will be responsible for providing exceptional customer service to our patrons, handling customer transactions, and performing various office duties.Key...


  • North Bend, United States Amazon Web Services, Inc. Full time

    Sr Worldwide Customer Success Specialist - Amazon Connect Job ID: 2740028 | Amazon Web Services, Inc. Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience and contact center background, and skills necessary to help position AWS as the Cloud Contact as a...


  • South Bend, United States Tire Rack Full time

    Description Health, Vision, and Dental Insurance; Matching 401k; Paid Time Off Hourly, Non-Exempt, Starting at $18 / hour Tire Rack is seeking great Customer Care Specialists that want to join a great e-commerce team! Specialists will work as a team to provide support to a wide range of contacts. Each team member utilizes in-depth knowledge of company...


  • Bend, Oregon, United States Bend Metro and Park Recreation District Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.Key...


  • Bend, United States Bend Metro and Park Recreation District Full time

    Job Type Part-time Description Closing date: Open Until Filled Benefit type: non benefited Benefits available: For a full description of our benefits, please click here. About the job: Our Bilingual Customer Service Specialists perform varied office and customer service duties including reception, customer transactions, cash handling, and general office...