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Customer Experience Specialist
3 weeks ago
** Customer Experience Specialist**
**Job Category****:** Customer Experience **Requisition Number****:** CUSTO01854 Showing 1 location **Job Details**
**Description**
**Summary of Responsibilities**
Accountable for executing the Customer Experience strategy. Using the Voice of Customer program, analyzes and synthesizes customer data analytics, identifies trends in customer pain points and potential root causes, and drives operational aspects of multiple listening programs to facilitate a strong customer experience and impact business growth. Continually innovates to help identify and address customer needs across various touchpoints. Contributes to high-impact projects that are designed to improve a customers experience across a full interaction with West Bend.
**Preferred Experience and Skills**
Organizational skills
Analytical skills
Written and verbal communication skills
Interpersonal skills
Relationship Management
Knowledge of performance metrics as they relate to overall customer experience
Customer data synthesis and management understands where to access important data, organizes it effectively, and integrates multiple, disparate streams of data to develop and communicate actionable insights
Data visualization
Previous experience in the property/casualty insurance industry
Prior experience in research, customer satisfaction, or loyalty
Prior experience with Google Analytics
**Preferred Education and Training**
Bachelors Degree in business, math, information management or data analytics
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
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