Bilingual Customer Service Specialist 2
4 days ago
Job Type
Part-time
Description
Closing date: Open Until Filled
Benefit type: non benefited
Benefits available: For a full description of our benefits, please click here.
About the job:
Our Bilingual Customer Service Specialists perform varied office and customer service duties including reception, customer transactions, cash handling, and general office assistance.
Candidates hired in this position will receive a bilingual differential on top of their hourly rate upon completed language assessment.
A day in the life:
- Provides excellent customer service both externally and internally. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
- Greets the public and directs them to activities; answers multi-line telephone, and provides information on district programs, facilities and events.
- Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, concessions, etc. May process refunds, credits, and transfers.
- Assists the general public with program enrollment both in person and online. Notifies participants of programs/class cancellations or changes.
- Identifies and reports safety concerns promptly to the appropriate person(s).
- Schedules and processes facility rentals. Assists customers in understanding facility rental guidelines and requirements.
- Provides various clerical duties such as data entry, word processing, filing, photocopying, inventorying and maintaining bulletin boards and display cases, etc.
- Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assist with other cleaning as assigned.
- Performs emergency support as directed in the emergency action plan.
- Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
- Communicates and reports safety concerns promptly to the appropriate person(s).
- Performs other job-related duties as assigned
Schedule varies, including weekends and holidays
Facilities operate from 5:30am-8:15pm Monday-Friday and 7:45am-6:15pm on weekends
Requirements
What you'll need for success:
Strong Knowledge of:
- Customer service standards;
- Cashier and money handling procedures;
- General office practices;
- Multi-line telephone systems; and
- Basic math, spelling, business writing and grammar.
- Basic office software, i.e.- Microsoft Outlook, Teams, etc.
- Communicate effectively, tactfully, and pleasantly with the public and all contacts, including in person, by phone or e-mail;
- Maintain focus and organize and prioritize own work with frequent interruptions and distractions;
- Work independently while also able to work cooperatively with others;
- Navigate difficult conversations or conversations with upset people while maintaining rapport;
- Proficiently operate a variety of office equipment including computer, phone system, and copy machine;
- Demonstrate excellent multi-tasking skills; and
- Create a positive, constructive and respectful relationship with staff and the general public.
Education, Experience, and Training:
- High school diploma or equivalent; AND
- Bilingual in Spanish and English; AND
- One (1) year of customer service experience with cashiering and computerized processing experience; OR
- Any satisfactory combination of education, experience and training.
Position Specific Requirement
This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy.
If you do not have a driver's license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business
Working Conditions:
The following are working conditions, including environmental and physical demands, required for this classification.
- Duties are primarily performed in a public reception environment.
- Remain in a stationary position (sitting or standing) for extended periods of time, move about the office occasionally.
- Making substantial movements (motions) of the wrists, hands, and/or fingers.
- Ability to maintain sustained concentration on computer screens; use keyboards and variety of peripherals.
- Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other works accurately, loudly or quickly.
- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
- Ability to have clarity of vision at 20 inches or less.
- The flow of work and character of duties involve normal mental and visual attention much or all of the time.
- Physical exertion includes the ability to lift, carry and push up to 15 pounds for books, files, manuals or boxes.
- Requires crouching, bending, kneeling or reaching to perform filing activities.
- Visually scan lobby environment up to 30 feet for safety concerns.
Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position.
Equal Employment Opportunity:
Bend Park and Recreation District is an Equal Opportunity Employer
Bend Park & Recreation District Core Competencies :
All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources.
•Accountability •Customer Service Orientation •Safety •Judgment and Decision Making •Teamwork and Cooperation •Results Orientation • To be considered for this position, applicants must have a complete online application. Your application and submitted responses to the supplemental questions will be the information we use for our evaluation. Applicants are asked to provide certification that they are a veteran or disabled veteran to receive veteran's preference.
Salary Description
$20.07 - $22.88
-
Office Specialist 2
1 week ago
Bend, United States State of Oregon Full timeJob Description: Home Care Worker Coordinator (Office Specialist 2) Bilingual Spanish PreferredSalary Range: $3,218 - $4,338 per month Opening date: June 26th, 2024Closing date: July 10th, 2024Location: BendType of Recruitment: Internal/Open CompetitiveWe are proud to be an Equal Opportunity Employer. We are actively working to build...
-
Bilingual Customer Service Representative
2 weeks ago
South Bend, United States ASSET MANAGEMENT INSURANCE Full time**Job Title**: BILINGUAL/Customer Service Representative **Location**: Granger, IN. **Pay Rate**: $15 per hour **Employment Type**: Full-time, 40 hours per week **Work Schedule**: Monday through Friday, 9:00 AM to 6:00 PM **Company Overview**: We are a leading insurance agency committed to providing outstanding service to our clients. Our team is...
-
Bilingual Customer Service
4 weeks ago
North Bend, United States Staff My Agency Full timeJohn Gibson - State Farm Agency, located in North Bend, OR has an immediate opening for a Bilingual (Spanish/English) Insurance Customer Service / Sales. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our business grow through value-based...
-
Bilingual Customer Service
4 weeks ago
North Bend, United States Staff My Agency Full timeJohn Gibson - State Farm Agency, located in North Bend, OR has an immediate opening for a Bilingual (Spanish/English) Insurance Customer Service / Sales. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our business grow through value-based...
-
Bilingual Customer Service
4 weeks ago
North Bend, United States John Gibson - State Farm Ageny Full timeJob DescriptionJob Description John Gibson - State Farm Agency, located in North Bend, OR has an immediate opening for a Bilingual (Spanish/English) Insurance Customer Service / Sales. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our...
-
Customer Service Guide
3 weeks ago
Bend, United States State of Oregon Full timeJob Description: We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve...
-
Bilingual Licensed Insurance Customer Service
1 month ago
South Bend, United States Tim Grauel - State Farm Agency Full timeTim Grauel - State Farm Agency, located in South Bend, IN has an immediate opening for a full-time Bilingual (Spanish/English) Insurance Customer Service Representative. Insurance experience with Property & Casualty Insurance is a must. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable...
-
Customer Service Specialist
5 days ago
South Bend, United States Tri-Pac Inc Full time**Tri-Pac, Inc.** a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an experienced **Key Account Manager/ Customer Service Specialist **for immediate addition to our fast-growing team. The ideal team member is a passionate, self-motivated, and...
-
Client Service Specialist
4 weeks ago
Bend, United States Umpqua Bank Full timeClient Service Specialist Retail Banking Group Bend, Oregon **Description** **About Us:** Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become...
-
Customer Service Specialist
4 weeks ago
South Bend, United States Tri Pac, Inc. Full timeTri-Pac, Inc. a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an experienced Key Account Manager/ Customer Service Specialist for immediate addition to our fast-growing team. The ideal team member is a passionate, self-motivated, and detail-oriented...
-
Customer Service Specialist
4 weeks ago
South Bend, United States Tri-Pac Inc Full timeJob DescriptionJob DescriptionTri-Pac, Inc. a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an experienced Key Account Manager/ Customer Service Specialist for immediate addition to our fast-growing team.The ideal team member is a passionate,...
-
Client Service Specialist I
4 weeks ago
Bend, United States Umpqua Bank Full timeClient Service Specialist I Retail Banking Group Bend, Oregon Description About Us: Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a...
-
Retail Store Customer Service Specialist-Zone
4 weeks ago
Bend, United States The Sherwin-Williams Company Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
Client Service Specialist I Bend
4 weeks ago
Bend, United States Umpqua Bank Full timeClient Service Specialist I Bend Retail Banking Group Bend, Oregon **Description** **About Us:** Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to...
-
Customer Service Specialist
2 weeks ago
Bend, United States St Charles Health Care Full timeTypical pay range: $19.75 - $24.23****ST. CHARLES HEALTH SYSTEM**** ****JOB DESCRIPTION**** ****TITLE:**** Customer Service Specialist ****REPORTS TO POSITION:**** Patient Financial Services Supervisor ****DEPARTMENT:**** Patient Financial Services ****DATE LAST REVIEWED:**** 8/14/2017 ****OUR VISION:**** Creating Americas healthiest community, together...
-
Client Service Specialist I Bend
4 weeks ago
Bend, United States Umpqua Bank Corp Full timeDescription About Us: Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets...
-
Customer Service
4 weeks ago
Great Bend, United States Buchanan & Associates, LLC. with American Family Insurance Full timeJob DescriptionJob DescriptionBenefits:License ReimbursementRetirment PlanBonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentJob SummaryThe Customer Service role will service existing customers while prospecting and selling American Family Insurance products when needed. Maintains effective customer...
-
Customer Service
4 weeks ago
Great Bend, United States Buchanan & Associates, LLC. with American Family Insurance Full timeJob DescriptionJob DescriptionBenefits:License ReimbursementRetirment PlanBonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentJob SummaryThe Customer Service role will service existing customers while prospecting and selling American Family Insurance products when needed. Maintains effective customer...
-
Customer Service Associate
3 weeks ago
West Bend, United States Aerocare Wisconsin Full time**This is a Part Time opportunity M-F hours 100-530pm.** At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives,...
-
Customer Service Associate
4 weeks ago
Bend, United States SRS Distribution Full timeCustomer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsBend, OR time typeFull time posted onPosted 12 Days Ago job requisition idREQ13811 At Roofline Supply , an SRS Distribution company, the Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside...