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Accounts Receivable Coordinator

2 months ago

Piscataway, United States Humanscale Full time

Company Overview:

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products seating, sit/stand desks, technology support and lighting have led the industry in performance and simplicity for over 40 years.

Overview:

Contact customers with delinquent accounts, initiate appropriate action, and maintain records.

Responsibilities:
  • Reviews status of delinquent accounts and initiates collection activity by contacting each account.
  • Researches disputed delinquent account balances.
  • Corrects any errors, including misapplied payments, billing errors and shipping errors.
  • Coordinates with customers and internal departments to reconcile customer accounts.
  • Initiate requests for credit memos, return to factory and cash application as needed.
  • Responsible for customer requests for correspondence including copies of statements, invoices, credit memos and PODs.
  • Generate recommendations to the Credit Department for account credit holds.
  • Maintains accurate customer files, keeps track of name changes, address changes, and mailing attention for all accounts.
  • Responsible for documenting all correspondence with customers to the operating systems customer notes.
  • Provide monthly reports for management where required.
Qualifications:

COMPETENCIES:

  • Organization: Ability to prioritize and keep him/herself organized.
  • Communication skills: Customer focused. Adept at managing difficult situations. Strong verbal and written communication skills. Is able to build credibility within an organization and with customers.
  • Problem Solving: Strong problem solving skills including root cause identification and continuous improvement.
  • Job Knowledge: Possesses/develops knowledge regarding products, procedures and policies, understands critical issues affecting the organization.
  • Judgment: Exhibits sound and accurate judgment.
  • Teamwork: Capable of balancing team and individual responsibilities; provides and welcomes feedback. Able to foster strong team environment.
  • Interpersonal Skills: Resolves conflict; maintains confidentiality; and has good listening skills. Maintains composure and is receptive to new ideas and feedback.
  • Follow-through: Excellent follow-through skills.

QUALIFICATIONS:

  • Minimum two years related experience in a business-to-business Receivables/ Reconciliations role setting required.
  • Excellent keyboarding skills
  • Strong verbal and written communication skills.
  • Analytical and problem solving skills.
  • Strong customer service orientation.
  • Excellent organizational, verbal/written communication and follow through skills.
  • Ability to multi-task and work under pressure.

COMPUTER SKILLS:

  • Excel, Microsoft Word, and PowerPoint skills.
  • Knowledge of Microsoft Office
  • Oracle and Infor experience preferred, but not necessary.
  • Excellent keyboarding skills

Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)