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Customer Experience Representative

2 months ago

Merrillville, United States Tradebe Full time

The Opportunity

As a Customer Experience Representative at Tradebe, you will play a pivotal role in driving customer satisfaction. Working in close collaboration with the Sales team, you will be the primary point of contact for external customers, ensuring their needs are met with exceptional service and professionalism. Your role will be integral in strengthening customer relationships and enhancing the overall customer experience.

Key Job Responsibilities

  • Take charge of customer inquiries, issues, and concerns in your designated region.
  • Partner with the Sales team to build an exceptional foundation of support for our customers.
  • Help customers navigate and make the most of the Tradebe Customer Portal.
  • Continuously strive to foster relationships of trust through collaboration and communication.
  • Coordinate with the transportation team to schedule and confirm pickups and deliveries for customers.
  • Work with other internal departments such as Pricing and Billing to ensure account updates are applied and invoices are accurate.

Qualifications

  • Excellent communication, collaboration, and organizational skills.
  • Friendly, service-oriented demeanor with a customer-first approach.
  • Strong problem-solving abilities, especially in fast-paced environments.
  • Proven ability to multitask while maintaining keen attention to detail.
  • Competent in reading, understanding, and applying operational documents, SOPs, and waste manifests.

Why Tradebe is Right for You

  • Student loan repayment assistance
  • Medical (including telehealth), dental and vision
  • 401k Retirement match
  • Flexible spending accounts (FSA)
  • Health savings accounts (HSA)
  • Agency paid, basic life and AD&D insurance
  • Career ladders, professional development, and promotion opportunities
  • Leadership opportunities
  • Great work environment and culture
  • And MORE

Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.