Guest Experience Specialist

1 week ago


Las Vegas, United States MGM Resorts International Full time

THE JOB:

As a Guest Experience Specialist at New York New York, you will set the stage for guest experience with your welcoming smile and service. Byunderstanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carrywith them far beyond their stay with us.

THE STARTING PAY: $21 per hour

THE DAY-TO-DAY:

  • Welcome guests/owners to the property and the MGM Resorts family providing memorable service, anticipating guestneeds and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
  • Register and assign rooms to owners and/or guests
  • Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and allother tasks associated with guest room check-ins and check-outs
  • Enhance guest experience through offering upgraded accommodations where available in accordance with authorizedprograms and processes to our guests/owners
  • Partner with Housekeeping and other related departments to meet guest expectations and special requests
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
  • Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing andhassle-free experience from start to finish

THE RIGHT CANDIDATE WILL HAVE:

  • 1+ Years of Prior Relevant Experience providing face-to-face guest service.
  • Ability to work varied shifts, to include weekends and holidays.
  • High School Diploma, GED or equivalent.

WHAT WILL MAKE YOU STAND OUT:

  • Post-secondary education.
  • Bilingual abilities with English as the primary or secondary language.
  • Experience in a similar resort setting.
  • Experience in Sales.
  • Experience with cash handling.

THE PERKS & BENEFITS:

  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today



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