Guest Experience Supervisor

2 weeks ago

Las Vegas, United States Pursuit Full time


What perks can you expect?

Overview

As a Guest Experience Supervisor, your goal is the fun, engaging, efficient and safe movement of guests through the attraction. You will lead and coach a group of Guest Experience Guides to ensure team members have engaging interactions with our guests by bringing their best and anticipating guests needs while following Flyover standards and operating procedures. The Guest Experience Supervisor should always strive to represent both Flyover in Las Vegas as well as maintain a positive attitude.



What is the compensation for this role?

This wage for this position is $50K annually, and a full breakdown of benefits and perks will be provided during the interview process.



What will you do in this job?

Reporting to the Guest Experience Manager, your duties include, but are not limited to:

  • Act as the Manager on Duty for Operations daily
  • Hire, train, lead, support, and coach the team of Guest Experience Guides
  • Contribute to building a respectful environment where safety comes first
  • Anticipate and actively respond to guest needs to elevate guest experience and hospitality at Flyover in Las Vegas and managing guest flow capacity/communication with the Ride Operators to ensure max seat occupancy
  • Be proficient user of point of sale and operations systems to ensure all transactions (FITs, groups, pre-paid voucher, ticket, retail, food & beverage, passenger sorting) are processed efficiently and accurately ensuring a seamless guest experience- Including RTP, Micros and Retail Pro, and ensuring cash is handled per our FOLV SOPs
  • Able to work every guest facing position effectively as the business needs
  • Participate in the performance management of all hourly team members
  • Respond to ride malfunction and emergency situations in accordance with standards
  • Assist with updating and developing Standard Operating Procedures
  • Assist Managers with special projects as requested

This list describes a lot of what a Guest Experience Supervisor does, but no job description can anticipate every single issue or project that could come up. Pursuit and Flyover Las Vegas might need to reduce, add or change job tasks from time to time.



What skills and experience do you need for this job?

  • Excellent interpersonal and communication skills, in all situations, ranging from guest engagement to team discipline
  • Outstanding guest service skills and passion for hospitality, problem solving and critical thinking skills
  • Ability to lead by example
  • Demonstrate a calm demeanor in a bustling environment
  • Must be self-motivated and high energy a willingness to take on new challenges
  • Must demonstrate sound cash-handling skills in a dynamic, fast-paced environment

To handle this job successfully, any person hired has to be able to perform each task well. Flyover Las Vegas will make any reasonable accommodation possible to help a person with disabilities to perform their job. This job is based in Las Vegas, NV with Pursuits Flyover Las Vegas team.



What will your work environment be like?

ABOUT FLYOVER ATTRACTIONS

The Flyover attractions team brings new attractions to life and oversees existing operations. Flyover, the Ultimate Flying Ride, utilizes state-of-the-art technology to give you the feeling of flight. You hang suspended, feet dangling, before a 20-metre spherical screen while our film whisks you away on an exhilarating journey across some of the worlds most iconic landscapes. Special effects, including wind, mist and scents, combine with the rides motion to create an unforgettable experience. Currently, there are Flyovers located in Vancouver, B.C., Reykjavik, Iceland, Las Vegas Nevada and coming soon in Chicago.? Several future Flyover locations are proposed and are in the development stage.



ABOUT PURSUIT
Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the worlds leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products



Closing

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

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