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Front Desk Agent

2 months ago

Lahaina, United States Capital Vacations Full time
Job Summary:

Kahana Falls Resort is looking for a Front Desk Agent that helps ensure guest satisfaction from the moment a guest arrives at the resort until they check out. They will provide directions to guests to local destinations. Along with maintain supplies for the front desk area and answer general interest calls to the area.

Reports to / Supervision Received:
  1. Manager: Suzie Moore
  2. Direct Supervisor: Miguel Cruz Romano
  3. Indirect Reporting Relationship: Director of Resort Operations


Job Expectations:

1. Display a pleasant, professional, and guest-oriented attitude at all times.

2. Have an understanding of what is expected of your resort and you as its representative.

3. Arrive at your workplace in a timely manner.

4. Comply with resort and department codes, policies, procedures, and regulations.

5. Consider and understand guests/guestroom's security, privacy & comforts.

6. Be willing to participate in team efforts and communicate with fellow employees.

7. Know and be able to complete job-specific duties for the shift you are working.

8. Communicate any uncompleted issues to the next shift departments as needed.

Essential Functions:

1. Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, take messages, and communicate with additional front desk clerks as needed.

2. Use a computer to input information regarding in-house guests.

3. Handle credit cards and money.

4. Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.

5. Know local points of interest and be able to give directions.

6. Maintain a tidy and operational workspace and area.

7. Learn and be able to do any front desk clerk position as set forth in the procedures manual.

8. Responsible for his/her maintenance of uniforms and nametags.

9. Performs other duties as requested.

Knowledge, Skill, and Experience:

1. Minimum Education (or substitute experience) required:
  • High school diploma or equivalent
2. Minimum Experience required:
  • 1+ year in a related field
3. Skills Required:
  • Must have good oral and written communication skills
  • Excellent interpersonal skills
  • Ability to multi-task
Physical Job Description

Typical Working Conditions:
(Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.)
  • Exposure to chemicals and elements of the local environment
Equipment Used:
(List all manual and automated equipment used in the course of performing essential functions.)
  • Computer, keyboard, mouse, calculator, copier, fax machine
Essential Physical Tasks:
(List all physical tasks encountered in performing essential functions.)
  • Ability to stand while using the computer or phone and completing work-related tasks.