Front Desk Representative

4 months ago

Lahaina, United States Thechateaulakelaquinta Full time

** Position Description**

**Front Desk Representative** Location **Sands of Kahana** City/State **Lahaina, HI** **Job Brief**

As a Front Desk Agent, you are the first impression to our guests and will provide superior hospitality, customer service and a welcoming Aloha.

Soleil Management Hawaii , a leader in vacation ownership property management offers hospitality professionals career growth potential and satisfaction in some of the most desirable locations.

As a Front Desk Agent, you are the first impression to our guests and will provide superior hospitality, customer service and a welcoming Aloha.

We are recruiting for energetic and vibrant employees who can deliver prompt, efficient, and courteous service to our guests......the right candidate who enjoys creating a personal connection and an unforgettable resort experience for our guests.

Job Summary/Essential Functions

*Duties include, but are not limited, to the following:*

* Deliver prompt, efficient and courteous service to guests.

* Effectively handle and fulfill guest requests.

* Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.

* Efficiently check guests in and out of the resort.

* Maintain a flexible work schedule.

* Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.

* Must be able to understand and use the telephone system.

* Must have knowledge of the resort(s).

* Must be able to take reservations for owners/guests and input into resort system.

* Perform all other job requests as assigned by management.

**Job Specifications:**

* Preferred customer service experience.

* Must possess excellent telephone and customer service skills.

* Must have excellent oral English communication skills.

* Must have basic math skills and aptitude.

* Must have a professional appearance.

* Must have basic computer knowledge.

* Loves engaging and creating a personal connection with our guests.

* Multi-tasking skills.

* Enjoys a fast paced environment.

* Ability to present self in a professional, pleasant, confident and well groomed manner.

* Ability to work effectively with other department employees and guests.

EOE/Drug Free Workplace

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