Front Desk Agent

2 months ago


Lahaina, United States Kaanapali Alii Maui Full time

Overview:

Are you ready to start your career or gain valuable skills in the hospitality industry? Join our team at the Kaanapali Alii, where we're looking for a friendly and dedicated Front Desk Agent. If you have a passion for hospitality and enjoy creating memorable experiences for guests and owners, we'd love to hear from you. As a Front Desk Agent, you'll play a crucial role in providing exceptional customer service, checking guests in and out, and assisting with various administrative tasks. Your contribution will directly impact the overall guest experience. If you're a team player with excellent communication skills and a warm, welcoming demeanor, we encourage you to apply for this exciting opportunity.

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

  • Five free room nights at CoralTree Hospitality properties
  • Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties.
  • Paid Vacation, sick days, and holidays
  • 401(k) Retirement Savings Plan with a company match
  • Group medical, dental, vision, life, and disability benefits
  • Pay Rate: $23.87 an hour

At the Kaanapali Alii, we take pride in delivering unparalleled guest service. We are seeking a Front Desk Agent who shares our dedication to excellence. If you are ready to contribute to a positive and memorable guest experience, we invite you to join our team.

Responsibilities:
  • Warmly welcome and check in guests, ensuring a smooth arrival experience
  • Provide helpful information about our resort's amenities and local attractions
  • Address guest inquiries, requests, and concerns with professionalism and efficiency
  • Collaborate with other departments to ensure guests' needs are met promptly
  • Maintain a tidy and inviting front desk and lobby area
  • Handle administrative tasks and support the overall functioning of the front office
Qualifications:
  • High school diploma or equivalent
  • Previous customer service or hospitality experience is preferred
  • Excellent communication and problem-solving skills
  • Ability to multitask and thrive in a fast-paced environment
  • Proficiency in using computer systems and software
  • Willingness to work flexible hours, including weekends and holidays. Shifts could include 7am-3:30pm, 11am-7:30pm, 3pm -11pm

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