Front Desk Agent
2 months ago
Overview:
Are you ready to start your career or gain valuable skills in the hospitality industry? Join our team at the Kaanapali Alii, where we're looking for a friendly and dedicated Front Desk Agent. If you have a passion for hospitality and enjoy creating memorable experiences for guests and owners, we'd love to hear from you. As a Front Desk Agent, you'll play a crucial role in providing exceptional customer service, checking guests in and out, and assisting with various administrative tasks. Your contribution will directly impact the overall guest experience. If you're a team player with excellent communication skills and a warm, welcoming demeanor, we encourage you to apply for this exciting opportunity.
As a valued member of our team, you'll receive a comprehensive benefits package that includes:
- Five free room nights at CoralTree Hospitality properties
- Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties.
- Paid Vacation, sick days, and holidays
- 401(k) Retirement Savings Plan with a company match
- Group medical, dental, vision, life, and disability benefits
- Pay Rate: $23.87 an hour
At the Kaanapali Alii, we take pride in delivering unparalleled guest service. We are seeking a Front Desk Agent who shares our dedication to excellence. If you are ready to contribute to a positive and memorable guest experience, we invite you to join our team.
Responsibilities:- Warmly welcome and check in guests, ensuring a smooth arrival experience
- Provide helpful information about our resort's amenities and local attractions
- Address guest inquiries, requests, and concerns with professionalism and efficiency
- Collaborate with other departments to ensure guests' needs are met promptly
- Maintain a tidy and inviting front desk and lobby area
- Handle administrative tasks and support the overall functioning of the front office
- High school diploma or equivalent
- Previous customer service or hospitality experience is preferred
- Excellent communication and problem-solving skills
- Ability to multitask and thrive in a fast-paced environment
- Proficiency in using computer systems and software
- Willingness to work flexible hours, including weekends and holidays. Shifts could include 7am-3:30pm, 11am-7:30pm, 3pm -11pm
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