Front Desk Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Kaanapali Alii Maui. As a Front Desk Agent, you will play a vital role in providing exceptional guest service, ensuring a smooth arrival experience, and addressing guest inquiries and concerns with professionalism and efficiency.
Responsibilities:- Warmly welcome and check in guests, ensuring a seamless arrival experience
- Provide helpful information about our resort's amenities and local attractions
- Address guest inquiries, requests, and concerns with expertise and poise
- Collaborate with other departments to ensure guests' needs are met promptly
- Maintain a tidy and inviting front desk and lobby area
- Handle administrative tasks and support the overall functioning of the front office
- High school diploma or equivalent
- Previous customer service or hospitality experience is preferred
- Excellent communication and problem-solving skills
- Ability to multitask and thrive in a fast-paced environment
- Proficiency in using computer systems and software
- Willingness to work flexible hours, including weekends and holidays
Benefits:
- Five free room nights at CoralTree Hospitality properties
- Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties
- Paid Vacation, sick days, and holidays
- 401(k) Retirement Savings Plan with a company match
- Group medical, dental, vision, life, and disability benefits
- Pay Rate: $23.87 an hour
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