Front Desk Representative

4 weeks ago


Lahaina, Hawaii, United States Yes& Companies LLC Full time
Job Title: Front Desk Representative

Yes& Companies LLC is seeking a highly skilled and professional Front Desk Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Provide professional and courteous service to guests, responding to their needs and resolving any issues in a timely and efficient manner.
  • Process guest arrivals and departures, including check-in, check-out, and room assignments.
  • Manage guest folios, ensuring accurate and up-to-date information is maintained.
  • Handle cash and credit transactions, including payments and refunds.
  • Operate front desk software and other systems, ensuring accurate and efficient processing of guest information.
Requirements:
  • High school diploma or equivalent required.
  • Previous front desk or customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
Work Environment:

The Front Desk Representative will work in a dynamic and fast-paced environment, interacting with guests and colleagues on a regular basis. The ideal candidate will be able to work effectively in a team environment and provide exceptional customer service in a variety of situations.



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