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Senior Customer Success Specialist
2 months ago
The Opportunity
As a Customer Solutions Specialist on our Amicus team, you will report to a Sr. Director and be responsible for onboarding and implementing new customers to the Amicus Tail Spend Management program. Every day is different, but you can expect to:
Own your portfolio of Member accounts, having detailed knowledge of their organization structure, site operations, relevant spend, opportunities, pain points, and risks, and developing trusted advisor relationships with key leaders and influencers.
Develop and execute on plans to meet and exceed annual goals for organic growth and Member adoption and usage of the PA Amicus program.
Create member specific implementation plans to review Amicus offering and present customized solutions to corporate stakeholders and site contacts. Proactively address their inquiries, provide strategic insights, and identify opportunities for collaboration and growth to create value for their organization and ensure member retention.
Develop a communication plan unique to each member’s needs which may require preliminary pilot opportunities and onsite visits.
Minimize Member attrition by continuously demonstrating responsiveness, anticipation of needs, and delivery of value above and beyond expectations.
Visit member operations and work with local employees to implement change to achieve desired outcomes.
Have deep knowledge of all PA programs, including value proposition, contractual mechanics, commercial terms, and responsibilities of all parties.
Requirements
The Person
We are seeking an individual with true grit and determination. The ideal candidate is bright, driven, and energetic with a demonstrable background creating opportunities with key decision makers. Strong communication skills, excellent presentation skills and focus on customer service are a must. You are a team player in all respects of opportunity. Must be results-oriented while paying close attention to detail. The Customer Solutions Specialist will be the front line engagement leader for the Amicus customers. Qualified candidates have the following attributes and experience:
Ability to project poise, confidence, and professional maturity in both internal and external situations; engaging and concise with good interpersonal skills, comfortable relating to both executive audiences and site level operators.
Developed analytical skills, ability to excel at solving problems that require sound logical reasoning and creative thinking.
Highly motivated, energetic team player.
Ability to exercise sound business judgement, communicate persuasively, and generate insights to build trusting Member relationships.
Articulate and compelling verbal, written, and presentation skills are vital.
General technical expertise of specialty equipment and components as well as general industrial supplies are a plus.
3+ years account management or sales experience in the industrial supply industry, preferably in the field working with customers to identify solutions to streamline procurement processes.
PMP certification a plus.
Undergraduate from a competitive program with strong academic results; graduate coursework or degree not necessary but beneficial.
Flexibility for 30-40% travel to customer locations.
Role will be based at PA headquarters in Atlanta with regular travel expected to Member offices and plants to support initiatives.
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