Senior Customer Success Manager
2 months ago
Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place.
The Customer Success Manager role is based on the Support Program Manager Role with expanded areas of responsibility. The Customer Success Manager has primary responsibility for the overall success of the post-implementation support and service of customers in CSO. Success metrics include customer operational KPIs, customer's willingness to provide references, effective and efficient use of internal resources, and ensuring consistent, high-quality support and service is provided by all members of the Manhattan support team(s). The Customer Success manager must provide leadership and direction to ensure customer is obtaining maximum business benefit from the Manhattan products purchased. The Customer Success Manager is expected to establish relationships and credibility within the customers IT as well as Operational teams.
Principal Duties and Responsibilities
- Customers primary advocate representative during internal calls. Orchestrate the balance between customer needs and Manhattan's fiscal responsibilities.
- Develops and maintains relationships with Senior customer contacts at the corporate and site level.
- Participate in the execution and completion of information technology solutions projects and assume responsibility for overall success of post-implementation support and service of customers in CSO.
- Have working knowledge of budgets, labor planning/resourcing, and coordination of activities between client and company personnel.
- Maintain ongoing open communication with key customer contacts to ensure they are satisfied with the support and operational improvements services being delivered.
- Compile and report out on ROI of completed Operational Improvement Projects.
- Four-year bachelor's or foreign equivalent degree in computer science, engineering, business, or related field
- 2 years of experience developing, supporting, or implementing application software
- 1 year of experience with database troubleshooting or developing in SQL or related relational database
- Requires up to 50% travel
- Strong written and oral communication skills; ability to communicate with internal and external C-level Executives
- Skilled at analytical, problem solving
- Has ability to influence / control dynamic situations
- Strong focus on leadership, processes, client management and client satisfaction
- Basic knowledge of operational flow of a DC
Committed to diversity and inclusion
At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer
opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and
perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,
disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment
Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the
Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment
eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been
completed.
-
Senior Customer Success Manager
4 weeks ago
Atlanta, United States Ivanti Full timeWho We Are Ivanti's platform makes it possible for employees to stay productive, secure and engaged wherever they are. With headquarters in Utah, offices in London and Paris, and nearly 3,200 employees in 25 countries around the world, we are the Everywhere Workplace – it's a great time to work for Ivanti! We anticipate our customers’ needs, we are...
-
Senior Account Manager
2 weeks ago
Atlanta, United States 1406 Consulting Full timeSENIOR ACCOUNT MANAGER (Customer Success) USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential. Our team of experts leverages cutting-edge technology, including HubSpot, to empower our clients and drive their success. We're currently seeking an experienced Senior...
-
Senior Account Manager
2 weeks ago
Atlanta, United States 1406 Consulting Full timeSENIOR ACCOUNT MANAGER (Customer Success) USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential. Our team of experts leverages cutting-edge technology, including HubSpot, to empower our clients and drive their success. We're currently seeking an experienced Senior...
-
Senior Customer Success Manager
1 month ago
Atlanta, United States Rithum Full timeRithum™ is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than...
-
Senior Customer Success Manager
3 weeks ago
Atlanta, United States Grundfos Full timeWould you like to solve the world's water and climate challenges while making a career in a global organization? Would you like to be a part of our Digital Solutions team and support our company's global climate targets? Then we have a position that might interest you! What is the job about? Grundfos is looking for a Senior Customer Success Manager to join...
-
Senior Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Grundfos Full timeWould you like to solve the world's water and climate challenges while making a career in a global organization? Would you like to be a part of our Digital Solutions team and support our company's global climate targets?Then we have a position that might interest youWhat is the job about?Grundfos is looking for a Senior Customer Success Manager to join and...
-
Senior Customer Success Manager
1 month ago
Atlanta, United States Grundfos Full timeWould you like to solve the world's water and climate challenges while making a career in a global organization? Would you like to be a part of our Digital Solutions team and support our company's global climate targets? Then we have a position that might interest you! What is the job about? Grundfos is looking for a Senior Customer Success Manager to join...
-
Senior Customer Success Manager
3 weeks ago
Atlanta, United States Grundfos Full timeWould you like to solve the world's water and climate challenges while making a career in a global organization? Would you like to be a part of our Digital Solutions team and support our company's global climate targets? Then we have a position that might interest you! What is the job about? Grundfos is looking for a Senior Customer Success Manager to join...
-
Customer Success Manager
3 weeks ago
Atlanta, United States RELEX Solutions Full timeRELEX Solutions create cutting-edge supply chain and retail planning software. Within our unified platform, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great...
-
Senior Customer Success Advocate
6 days ago
Atlanta, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Global Customer Success, Senior Manager
2 days ago
atlanta, United States StubHub Full timeGlobal Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...
-
Global Customer Success, Senior Manager
4 days ago
Atlanta, United States StubHub Full timeGlobal Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...
-
Global Customer Success, Senior Manager
4 days ago
Atlanta, United States StubHub Full timeGlobal Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...
-
Senior Customer Success Strategist
2 weeks ago
Atlanta, Georgia, United States PagerDuty Full timeAbout PagerDutyPagerDuty is a leader in digital operations management, empowering teams to excel in their critical work through the PagerDuty Operations Cloud.Role OverviewThe Senior Customer Success Strategist is dedicated to engaging with key stakeholders within customer organizations, establishing and nurturing robust relationships to facilitate their...
-
Customer Success Manager
3 weeks ago
Atlanta, United States Storm2 Full timeCustomer Success Manager Hybrid in Atlanta OR Orlando only. $150k-$200k Base + Equity Customer Success Manager We are looking for a Customer Success Manager to lead client interactions and drive cross-functional teams to deliver growth for medium to large-sized financial institutions in the US. In this role, you will ensure our clients' success with our...
-
Senior Customer Success Leader
2 weeks ago
Atlanta, Georgia, United States Jobot Full timeJob Overview:This Jobot Job is hosted by: Alexandra CohenSalary: $130,000 - $140,000 per yearAbout Us:Our organization is in search of a dynamic individual with a solid history of achievement and advancement in Customer Success roles. The Senior Customer Success Leader will oversee a team of Customer Success Managers (CSMs) and foster robust relationships...
-
Customer Success Manager
1 week ago
Atlanta, Georgia, United States Clever Devices Ltd. Full timeJob OverviewClever Devices Ltd. is a pioneering force in transit technology, dedicated to enhancing global mobility through innovative solutions.As a Customer Success Manager, you will play a pivotal role in the Customer Success Management division. Your primary responsibility will be to orchestrate the strategy and implementation of our customer success...
-
Customer Success Manager
3 weeks ago
Atlanta, United States Storm2 Full timeCustomer Success Manager Hybrid in Atlanta OR Orlando only. $150k-$200k Base + Equity Customer Success ManagerWe are looking for a Customer Success Manager to lead client interactions and drive cross-functional teams to deliver growth for medium to large-sized financial institutions in the US. In this role, you will ensure our clients' success with our...
-
Customer Success Manager
3 weeks ago
Atlanta, United States Storm2 Full timeCustomer Success Manager Hybrid in Atlanta OR Orlando only. $150k-$200k Base + Equity Customer Success ManagerWe are looking for a Customer Success Manager to lead client interactions and drive cross-functional teams to deliver growth for medium to large-sized financial institutions in the US. In this role, you will ensure our clients' success with our...
-
Customer Success Manager
4 weeks ago
Atlanta, United States MasterCard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...