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Senior Customer Success Leader
2 months ago
This Jobot Job is hosted by: Alexandra Cohen
Salary:
$130,000 - $140,000 per year
About Us:
Our organization is in search of a dynamic individual with a solid history of achievement and advancement in Customer Success roles.
The Senior Customer Success Leader will oversee a team of Customer Success Managers (CSMs) and foster robust relationships with our Enterprise and Mid-Market client segments.
Benefits of Joining Us:
- Comprehensive benefits package (Medical, Dental, Vision, Short Term Disability, Life Insurance, 401k)
- Equity Appreciation Plan
- Flexible Paid Time Off Policy to encourage a healthy work/life balance
- 7 Company-Wide Paid Holidays + 2 Floating Holidays
- 2 Wellness Days
- Employee Assistance Program
Key Responsibilities:
Essential Skills and Experience:
- Bachelor's Degree, ideally in business or a related discipline
- Minimum of 4 years of experience leading a Customer Success team within a SaaS technology environment
- Proven track record in enhancing customer experience and driving customer retention and growth
- Strong ability to communicate, present, and influence effectively at all organizational levels
- Experience utilizing a CRM to generate reports and dashboards to inform business strategies
- Prior experience with tech-touch modeling and deployment is essential
- Capacity to work proactively and collaboratively in a fast-paced, matrixed team setting
