Current jobs related to Customer Success Project Specialist - Atlanta - Centegix

  • Customer Success Specialist II

    1 week ago

    Atlanta, Georgia, United States TK Elevator Full time

    Job Title: Customer Success Specialist IIThe first three letters in workplace safety are Y-O-U. At TK Elevator, we are seeking an experienced Customer Success Specialist II to join our team in Atlanta, GA.Job Summary:The Customer Success Specialist will ensure success for TKE Digital Services customer-facing projects and services in North America. This...

  • Customer Success Specialist II

    1 month ago

    Atlanta, Georgia, United States TK Elevator Full time

    Job Title: Customer Success Specialist IITK Elevator is seeking an experienced Customer Success Specialist II to ensure success for TKE Digital Services customer-facing projects and services in North America.Key Responsibilities:Oversee the successful delivery of Digital Service projects and services to accomplish customer requirements and service level...

  • Customer Success Specialist II

    3 weeks ago

    Atlanta, Georgia, United States Thyssenkrupp Elevator Full time

    Job Title: Customer Success Specialist IIWe are seeking an experienced Customer Success Specialist II to join our team at TK Elevator Corporation. As a key member of our customer success team, you will be responsible for ensuring the successful delivery of Digital Service projects and services to our customers in North America.Key Responsibilities:Oversee...

  • Customer Success Specialist II

    1 month ago

    Atlanta, United States TK Elevator Full time

    The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Customer Success Specialist II in Atlanta, GA. The Customer Success Specialist will ensure success for TKE Digital Services customer facing projects and services in North America. This includes reaching out to customers regarding projects or deployment updates,...

  • Customer Success Specialist II TK Elevator Corporation

    4 weeks ago

    Atlanta, United States Thyssenkrupp Elevator Full time

    The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Customer Success Specialist II in Atlanta, GA . The Customer Success Specialist will ensure success for TKE Digital Services customer facing projects and services in North America. This includes reaching out to customers regarding projects or deployment...

  • Customer Success Specialist

    3 weeks ago

    Atlanta, United States Linden Lab Full time

    Company Snapshot Founded in 1999, Linden Lab develops platforms that empower people to create, share, and thrive within virtual experiences. In 2003, Linden Lab first launched Second Life , the groundbreaking virtual world enjoyed by millions around the globe, which has since gone on to boast nearly two billion user creations and a vibrant $500 million (USD)...

  • Global Customer Success Project Manager

    4 weeks ago

    Atlanta, Georgia, United States StubHub Full time

    Job Description:At StubHub, we're looking for a skilled Global Customer Success Project Manager to join our team. As a key member of our Global Customer Service organization, you'll play a critical role in delivering our strategic and tactical objectives.Responsibilities:Develop and maintain project plans and charters to drive business outcomes and improve...

  • Customer Success Specialist

    4 weeks ago

    Atlanta, United States Cisco Full time

    Job Description As Customer Success Specialist on our team, you will be focusing on and driving customer success for eXtended Threat and Response (XDR) and Breach Protection Suite portfolio. The customer success role is highly critical, strategic, and technical where you engage with customers to accelerate their onboarding of XDR and The Breach Protection...

  • Global Customer Success Project Manager

    2 weeks ago

    Atlanta, Georgia, United States StubHub Full time

    Job Title: Global Customer Success Project ManagerGCS Project Manager (Customer Service Contact Center) StubHub is a leading marketplace to buy and sell tickets to any live event, anywhere. We are seeking a highly skilled and experienced Project Manager to join our Global Customer Success team.Job Summary:We are looking for a seasoned Project Manager to lead...

  • Customer Success Specialist

    2 weeks ago

    Atlanta, Georgia, United States New Relic Full time

    Your OpportunityWe're seeking a talented Customer Advocate to join our team at New Relic. As a key member of our customer-centric group, you'll play a pivotal role in driving customer retention, expansion, and adoption of our platform.What You'll DoSecure renewals and mitigate churn for our serve self and subscription customersSupport customer onboarding and...

  • Demand Planning Specialist

    3 days ago

    Atlanta, Georgia, United States SUCCESS KOREA Full time

    Job SummaryAs a Demand Planning Specialist at SUCCESS KOREA, you will play a key role in driving the demand planning process across functions to find the proper demand level to secure business. Your primary responsibility will be to create a demand plan that serves as a base for sales and supply activities, aimed at maximizing customer satisfaction and...

  • Project Logistics Customer Excellence Specialist

    2 months ago

    Atlanta, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Atlanta site is looking for a new Project Logistics Customer Excellence Specialist to join our Project Logistics team. Your Role Reporting to the National Project Logistics Manager you will organize and supervise the transport...

  • Customer Success Representative

    3 weeks ago

    Atlanta, Georgia, United States Answer Mti Full time

    Customer Success Specialist OpportunityWe are seeking a highly skilled and motivated Customer Success Specialist to join our team at Answer Mti. As a key member of our front desk reception function, you will play a critical role in providing exceptional customer service to our commercial accounts in the HVAC and maintenance industries.Key...

  • Customer Success Specialist

    4 days ago

    Atlanta, Georgia, United States United Parcel Service Inc. Full time

    Customer Success Specialist - COD OperationsAt United Parcel Service Inc., we are seeking a highly skilled Customer Success Specialist - COD Operations to join our team. This role will collaborate cross-functionally with Finance, Sales, Operations, and other departments to respond to internal and external customer requests, resolve customer issues, conduct...

  • Project Completion Specialist

    2 weeks ago

    Atlanta, Georgia, United States Omega Project Solutions Full time

    Job Title: Project Completion EngineerWe are seeking a highly skilled Project Completion Engineer to join our team at Omega 365 Consulting. As a key member of our commissioning team, you will be responsible for ensuring the successful completion and commissioning of electrical systems on our projects.Key Responsibilities:Lead the commissioning activities for...

  • Customer Success Manager, Digital

    4 weeks ago

    Atlanta, United States Salesforce.Com Inc Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category : Customer Success About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every...

  • Demand Planning Specialist

    4 days ago

    Atlanta, Georgia, United States SUCCESS KOREA Full time

    Demand Planning Role OverviewAt SUCCESS KOREA, we are seeking a skilled Demand Planning Specialist to join our team. As a key member of our supply chain department, you will be responsible for driving the demand planning process across functions to ensure proper demand levels and sufficient stock levels to secure business success.Key Responsibilities:Develop...

  • Full Time Customer Success Specialist

    3 weeks ago

    Atlanta, United States Answer Mti Full time

    Immediately hiring Full Time Customer Success Specialists! Come join our team as a Customer Success Specialist as we are ramping up for the summer months to service our many commercial accounts in the HVAC and maintenance industries. You will work in a front desk reception function taking messages, and getting callers in touch with those that can help them...

  • Customer Success Manager

    1 month ago

    Atlanta, United States Workday Full time

    The Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving a Manager, Product Management, Customer, Project Management, Technology, Business Services, Business

  • Project Engineer Electro Specialist

    4 weeks ago

    Atlanta, Georgia, United States Omega Project Solutions Full time

    Electro Project EngineerOmega Project Solutions is a leading supplier of highly skilled project personnel in the oil and gas, renewable energy, and infrastructure sectors. We offer a wide range of consultant assignments, featuring many of the most exciting projects in Norway.Key Responsibilities:Perform detail design, area coordination, and interface work...

Customer Success Project Specialist

3 months ago

Atlanta, United States Centegix Full time
Job DescriptionJob DescriptionDescription:

CENTEGIX® is the industry leader in incident response solutions. CENTEGIX® innovates technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert™ platform is the fastest and easiest way for staff to request help in any emergency, from the everyday to the extreme. Our Internet-of-things (IoT) platform utilizes a powerful blend of hardware, software, and wireless technologies to ensure campus-wide rapid, accurate, and reliable communication of emergency incidents. Instant communication through visual cues and audio integration enables rapid response to any incident or crisis, anywhere on a campus. Because in a crisis: Every. Second. Matters.


Purpose


You have the opportunity to make a real difference Join a passionate, technology-savvy team with a truly life-saving mission. As a Customer Success Project Specialist, you are the face of CENTEGIX™ and will be the primary contact for our customers post-onboarding. You will lead their construction project execution and ensure that system integrity is maintained throughout the project's life cycle. You will interact directly with our customers to ensure issues are resolved quickly and to their satisfaction. As a Customer Success Project Specialist, you will provide ongoing education, and maintain our company’s reputation for high-quality service. As an ideal candidate, you are passionate about putting the customer first. You are outgoing, organized and provide top-notch service to our customers over the phone, in person, and using written communications. You will play a key role in assisting leadership in creating and delivering the Customer Experience Strategy for CENTEGIX™ and providing input for continuous improvement across departments.


Position Responsibilities

  • Work with customers during their construction projects to ensure that the system integrity is maintained throughout the life of the project.
  • Partners with other departments for map updates, scheduling site visits and contract changes
  • Communicating company values and meeting customer construction deadlines
  • Consistently achieving monthly or quarterly targets
  • Proactively maintaining communication channels with clients via phone or emails
  • Ability to work with little supervision and ability to take initiative
  • Assist with change, add or RMA questions and orders; including quoting and PO’s.
  • Work with leadership to establish processes for support and other departments to ensure a superb customer experience.
  • Customer Success Project Specialist team operates 8am to 5pm Monday - Friday, flexibility will be required based on business needs.
Requirements:

  • 2+ years in a proven customer facing experience
  • 2+ years of Project Management experience
  • Strong Google doc/sheets skills
  • Monday.com experience is a plus
  • Account Management within a fast paced environment, start up experience is a plus
  • Strong phone contact handling skills and active listening
  • Knowledge of and experience with using Microsoft Excel, Word and PowerPoint or equivalent tools
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

What’s in it for you?

  • Remote first work environment; we offer workplace flexibility
  • Participation in company wide discretionary bonus
  • 15 days paid time off(prorated)
  • 10 paid holidays
  • Monthly device(s) reimbursement
  • Affordable health coverage (medical, dental, vision)
  • 401(k) Plan with 4% employer contribution to help you plan for the future
  • Employee Referral Bonus
  • Charitable Program Match