Customer Service Representative

**Customer Service Representative**

at Octane Irving, Texas, United States Octane is a Fintech company whose mission is to connect people with their passions. The transaction process for large purchases such as powersports, RVs, boats, and home improvements is slow and frustrating, but Octane is changing that through automated underwriting, innovative credit products, and financing through our in-house lender Roadrunner Financial. Octane reaches millions of enthusiasts through editorial brands like *Cycle World* and *Cycle Volta* and helps consumers buy their favorite products with instant, frictionless financing on Octane.co. Octane is revolutionizing lending in under-served verticals that account for tens of billions of dollars in annual transactions.

Octane is gaining traction quickly with customers, as evidenced by growth in originations through our platform of more than 2X year-over-year. Octane works with more than 3,500 merchants in the USA and offers promotional financing with low rates for 40 OEM brands. Because were the platform and the lender, we have both high growth and positive unit economics - rare for a fintech. We have raised more than $139M in venture capital from leading investors such as IA Ventures, Valar Ventures, and Contour Venture Partners, and our lending securities are rated AA by S&P.

We are currently looking for Customer Engagement Representatives to join Roadrunners Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best in class servicing organization for our growing portfolio of Powersports loans.

**Specifically, you will**

* Handle an average of 80 inbound and outbound calls per day

* Process phone payments

* Conduct outbound customer interview calls

* Communicate and resolve customer issues via online chat channel

* Resolve common customer concerns regarding their powersports loan

* Meet monthly productivity and quality goals

* Comply with all federal and state specific laws that regulate collections and servicing activities

**Requirements**

* HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.

* Requires a minimum of 2 years related customer service experience in a fast-paced environment

* Working knowledge of Word and Excel

* Able to master use of web-based system of record (LoanPro) Training Provided

* Strong communication skills both verbally and written as role is a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus

* Excellent people skills and a strong customer service attitude and able to demonstrate problem solving ability

* Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.

**Benefits:**

+ Medical and Dental coverage for you and your family

+ Paid Holidays and Vacation. 20 days PTO plus 11 paid company holidays

+ Retirement Plan (401K), Life and Accidental Death insurance

+ Getting in on the ground floor, opportunity for professional growth, career progression

**Disclaimer**: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

*Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race,* *color**, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.*

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