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Business Development Supervisor

3 months ago

Fridley, United States Friendly Chevrolet Full time

We are currently conducting interviews and will be accepting applications for a full-time Business Development Supervisor at Friendly Chevrolet. We are looking for self-motivated individuals with a customer-oriented attitude who are open-minded and willing to learn. If this sounds like you, please apply Position Overview:

The Business Development Center Manager oversees a team that serves as the first line of contact for the sales and service department, handling phone calls, emails, and other internet customer contacts. Nature and Scope:

This position involves assisting in the development and performance of all sales and service BDC associates, providing timely feedback, and identifying growth candidates to the BDC Manager. Essential Functions:

Manages the download and follow-up on all dealership manifest and opportunity lists. Supervises inbound call and internet contact response time. Oversees the contact of all no-shows to reschedule missed appointments. Directs the outbound prospecting call process. Holds the team accountable to daily/monthly expectations. Meets personal performance expectations, daily call/monthly goals. Administers the notification of customers for special-order parts status, Due Bill items, appointment reminders, and recall campaigns. Serves as a subject matter expert for the BDC team and fellow managers within the dealership. Performs other duties as assigned. Required Knowledge, Skills, and Abilities:

Superior verbal and written communication skills. Proficient with Microsoft Office Suite or related software. Excellent interpersonal and counseling skills. Excellent leadership skills. Strong analytical and critical thinking skills. Education/Experience:

3+ Years in the Automotive Field 2+ Years as a BDC associate and/or Team Lead Machines/Equipment/Software Utilized: MS Office Suite, Manufacturer websites, Phones, File Sharing. Work Environment: While performing the duties of this job, the employee will work primarily in an office environment. Physical Demands: While performing the duties of this job, the employee may be prone to sitting for lengthy periods. Sensory Requirements: Specific vision abilities required by this job include vision, color vision, and the ability to adjust focus. Most tasks require oral communication ability.

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