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Customer Service Case Advisor
5 months ago
**Customer Service Case Advisor (Temporarily Remote)**
at LendingTree Jacksonville, Florida, United States **WHO WE ARE:**
We are Ovation Credit Services by LendingTree, and we are looking for extraordinary individuals to sell our products and services to prospective clients. We are a fast-paced company with an entrepreneurial bend. We work hard and test our products often. Were collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people youll ever work with. We care more about your smarts than we do about the kinds of clothes you wear (but please, do wear clothes to work), and were pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, Get Stuff Done).
**WHO YOU ARE:**
A dependable and organized teammate who has:
* 2 or more years of customer service and call center experience.
* Experience in financial industry service center
* Self-motivation and drive to meet and exceed target metrics
* Compassion and understanding for consumer needs
* Passion to work with clients throughout the process of repairing their credit reports.
* The ability to multi-task, work independently and problem solve
* Ability to write clear and effective business emails.
* Microsoft Office, Internet and PC skills
**WHAT YOUR DAY AS A CASE ADVISOR LOOKS LIKE:**
* Working with our clients on their journey to living a Better Credit Life.
* Speaking with consumers via inbound/outbound calls and emails who have negative items on their credit reports.
* Identifying and resolving client credit questions and concerns in a professional, friendly and timely manner through Ovation systems and processes
* Selling consumers on Ovations products and services to repair their credit
* Retaining clients by providing outstanding customer service.
* Living by the company's high levels of integrity and ethics as it applies to our consumer clients
* You will work a 9-hour shift (to include rotating Saturdays) which includes an hour for lunch and other breaks with some schedule flexibility.
* Our offices hours are:
Monday-Friday : 8am-9pm
Saturday : 10am-4pm
**FOR ALL YOUR HARD WORK:**
**Compensation**
* Base hourly Rate: $18.00
**Benefits**
Your eligibility begins on Day 30 and includes, but not limited to:
* Medical/Dental/Vision/Life Insurance
* 401K + company match
* Mental Health Resources
* Equity Grants
* Free Credit Repair
* Generous PTO & Paid Holidays
**WHAT ELSE YOU SHOULD KNOW:**
Were a publicly traded company (TREE) who has welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices. Weve built a LendingTree app and LendingTree dashboard to give consumers tools to manage and monitor their financial health all while still making funny commercials.
LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.
