Service Advisor

4 weeks ago

Jacksonville, Florida, United States Asbury Automotive Full time
About Asbury Automotive Group

Asbury Automotive Group is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass, and powered by our DRIVE values, focuses on becoming the Most Guest Centric Automotive Retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. We have been recognized as one of the best places to work by both Newsweek and US News & World Report.

We are seeking a talented Service Advisor to join our team. As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused individual who will help us redefine the car-buying experience.

Responsibilities

Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
Generate and provide customers with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer's warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores
Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property

Requirements

Must be able to manage in a fast-paced work environment with limited supervision
Must have great customer service, phone, and computer skills
Previous automotive Service Advisor experience is heavily preferred
Must be a minimum of eighteen years of age
Must have a valid driver's license
Must be able to pass pre-employment screening (background and drug test)

Benefits

We offer a comprehensive benefits package, including paid holidays and paid time off, deferred holiday pay match, paid training, stock awards, insurance, retirement plans, learning, tuition assistance, and career development opportunities. We also offer student loan relief resources, employee assistance programs, employee discounts on parts and service repairs, scholarship awards, and opportunities to join our community service initiatives, which includes paid volunteer hours.

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

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