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Account Manager
2 months ago
Position: Account Manager
Working Location: Remote position must be located in Northwest Arkansas area
Working at American Foods Group, LLC (AFG) gives you the unique opportunity to become part of a large, growing company that maintains a down-to-earth atmosphere where the CEO knows you by name. AFG remains a family business, with a long tradition of providing quality meat and agricultural products to our customers. Over the years, we have used our ability to quickly adapt to market conditions to turn challenges into successes. Today, we have over 4,500 employees and operate the fifth largest group of beef-processing companies in the United States. AFG is a place where you can develop your career to the fullest, while working in a friendly environment
Job Summary
Play a pivotal role in building and maintaining strong relationships with customers to ensure their satisfaction and long-term success. You will be responsible for understanding clients' needs, communicating effectively, and coordinating with various internal teams to deliver exceptional service and solutions. Play a critical role in driving revenue growth and ensuring overall client satisfaction.
Client Relationship Management:
Develop and nurture strong relationships with customers, becoming their primary point of contact.
Understand customers’' goals, needs, and challenges to provide tailored solutions.
Account Planning and Strategy:
Collaborate with customers to create account plans and strategies that align with their objectives.
Set clear and achievable goals and milestones.
Client Communication:
Serve as a bridge between the customer and your organization, ensuring effective communication.
Regularly update customers on project progress and other relevant information.
Ability to break down complex topics or processes and communicate clearly to the customer in terminology that assists their understanding.
Solution Delivery:
Work closely with internal teams, such as marketing, product management and product development, to deliver solutions that meet client needs.
Ensure projects are executed on time.
Issue Resolution:
Address customer concerns or issues promptly and efficiently, seeking solutions to maintain customer satisfaction.
Account Growth:
Identify opportunities for upselling or cross-selling additional products or services.
Achieve sales volume and spending budgets while maintaining promotional spend, deductions and forecasting accuracy.
Reporting and Analysis:
Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of services provided.
Provide regular reports and insights to customers on their account's performance.
Market Knowledge:
Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
Documentation and Record-Keeping:
Maintain accurate records of customer interactions, agreements, and project details.
Customer Satisfaction:
Ensure high levels of customer satisfaction by delivering exceptional service and exceeding expectations.
NOTE: this description is not intended to be all-inclusive. An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.
Minimum Qualifications (Required):
Must be able to work in the United States without sponsorship.
Bachelor's degree in business, marketing, communications, or a related field or equivalent work experience
Proven experience in account management, client services, or a similar role.
Proficiency in using CRM software and other relevant tools.
Must be able to travel as required.
Preferred Qualifications:
2 years experience in the beef industry.
Knowledge, Skills, and Abilities:
Knowledge of the industry and market trends.
Advantageous to have knowledge and prior usage of customers’ data systems (ie: Retail Link).
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Strong computer skills in Microsoft Office.
Strong problem-solving and negotiation abilities.
Ability to work effectively in a team and independently.
Ability to organize and execute product cutting for customer.
Ability to multi-task while remaining customer focused.
Highly motivated; self-starter.
Drive and commitment with a high degree of flexibility.
American Foods Group, LLC is an Equal Employment Opportunity / Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Learn more: EEO is the Law and EEO is the Law Supplement. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact Human Resources at the location(s) where you are applying. American Foods Group, LLC will not discriminate against applicants who inquire about, disclose or discuss their compensation or that of other applicants. Learn more: Pay Transparency. American Foods Group, LLC participates in the E-Verify program in certain locations as required by law. Learn more: E-Verify
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