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Customer service representative

2 months ago

Johnston, United States Randstad Full time

We are looking for Customer Service Superstars In this exciting role, you'll be the friendly voice responding to customer calls, faxes, and emails, leaving a lasting impression with exceptional service. Collaborate with a supportive team, achieve top-notch quality scores, and aim for First Call Resolution (FCR) on every interaction. If you're passionate about helping others, seek innovative ways to enhance the customer experience, and thrive in a team environment, apply today and shine in your career

salary: $18 - $19 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

  • Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
  • Interacts with all peers and customers in a professional manner
  • Works collaboratively in a team setting
  • Achieves acceptable Quality scores on all monthly evaluations
  • Strives to provide consistent and accurate information to all callers
  • Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents
  • Maintains acceptable attendance levels throughout the year.


Skills Active Listening Telephone Etiquette Customer Service Call Center Support Customer support Follow-up Empathy
Qualifications Years of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.