Customer Service Representative

3 weeks ago


Johnston, United States Collabera Full time

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Industry: Manufacturing Work Location: Johnston IA 50131 Job Title: Customer Service Representative (JDJP00008745) Duration: 1 Year (Strong possibility of extension) Responsibilities: Work in a business casual environment with a schedule from 8am-5pm, Monday-Friday. Training is for 2-3 weeks. Handle about 60-80 inbound calls per day from customers who have accounts with the client's Financial. Address questions related to due dates, confirmation of receipt of payment, and inquiries on statements. Utilize online resources to assist customers effectively. Support the influx of calls regarding instalment products. Possibility of assignment extensions depending on business needs. Qualifications Ideal candidates will have a Bachelor’s degree in Business or similar (or equivalent experience) and direct call center experience within a financial services environment, though these are not absolute requirements. Experience in banking or financial services is preferred. Open to candidates with other types of customer service experience (e.g., cooperative or dealership). Recent graduates are encouraged to apply. Intermediate proficiency in MS Office and the ability to learn other systems quickly is necessary. Must possess multitasking abilities, quick learning skills, and strong communication and listening skills to assess customer needs. Additional Information To know more about this position or to schedule an interview please contact; #J-18808-Ljbffr



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