Customer service representative
1 month ago
Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and enjoy connecting with people over the phone? Turn your customer service skills into a rewarding career opportunity with our client, a Fortune 500 Financial Services Company located in Johnston. As a Customer Service Representative you will be working on the Point of Sale financing team for some of the largest retailers. You will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. If you believe in giving white glove customer service then this is the role for you.
salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 11:30 PM
education: High School
Responsibilities
As an Customer Service Representative, Job duties include:
- Act as a dedicated advocate for applicants, customers, & Merchant partners, ensuring their needs are understood & addressed promptly.
- Listen actively to customer inquiries to determine their needs & provide accurate information regarding credit decisions based on submitted applications.
- Utilize a tracking system to accurately record all customer interactions & identify expressions of dissatisfaction for resolution.
- Ensure daily tasks are completed in compliance with company policies, procedures, & relevant state & federal regulations.
- Maintain adherence to Call Quality and Operational standards to deliver exceptional service consistently.
- Minimum of 1+ years of experience providing world-class customer service in an Outbound Call Center environment.
- Proven organizational skills with the ability to manage multiple tasks simultaneously.
- Quick learner with the ability to acquire new knowledge and concepts efficiently.
- Efficient problem solver with the capability to identify and resolve issues effectively for customers.
- Excellent verbal, written, & interpersonal communication skills.
- Exceptional listening skills & proficiency in problem-solving.
The essential functions of this role include:
working weekends
Skills Outbound Customer Service Call Center Customer Service Rep Consumer Lending Service Retail Banking Consumer Banking Call Center Support Customer Service Commercial Lending Client Service Documentation of Operations Customer Satisfaction Problem Solving Quality Assurance Active Listening Telephone Etiquette Empathy Interpersonal Sensitivity Call Center Customer Service MS Word Microsoft Office PowerPoint Outbound Call Center Rep
Qualifications Years of experience: 1 year Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
-
Customer Service Representative
2 weeks ago
Johnston, United States Delta Dental of Iowa Full timeCome Smile with Us! At Delta Dental of Iowa, Customer Service Representatives directly deliver the exceptional quality service we have been known for in our industry. If you have a background in customer service, a passion for service excellence, and Customer Service Representative, Customer Service, Representative, Dental, Retail, Healthcare
-
Customer Service Representative
3 months ago
Johnston, United States A. Duie Pyle Full time** Customer Service Representative** **Job Category****:** Administration/Office Support **Requisition Number****:** CUSTO010662 Showing 1 location **Job Details** **Description** **A. Duie Pyle currently has an opening for a Full Time Customer Service Representative in Johnston, RI!** **Start time 10:30am - 7:00pm Monday through Friday (No Weekends)**...
-
Customer Service Representative
2 weeks ago
Johnston, United States Cesar A Loaiza Full time $50,000 - $75,000Job DescriptionJob DescriptionBenefits: - Competitive salary and performance-based incentives. - Job Stability in a growing industry- Retirement savings plan with company match.- Paid time off and holidays.- Opportunities for professional development and career advancement.Job Summary: We are seeking a dedicated and experienced Customer Service...
-
Customer Service Representative
2 weeks ago
Johnston, United States Delta Dental of Iowa Full timeJob Type Full-time Description Come Smile with Us! At Delta Dental of Iowa, Customer Service Representatives directly deliver the exceptional quality service we have been known for in our industry. If you have a background in customer service, a passion for service excellence, and a strong ability to handle multiple demands for your time, this is the...
-
Customer Service Representative
2 weeks ago
Johnston, United States Collabera Full timeEstablished in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and...
-
Bilingual Customer Service Representative
2 weeks ago
Johnston, United States Cesar A Loaiza Full time $50,000 - $75,000Job DescriptionJob DescriptionBenefits: - Competitive salary and performance-based incentives. - Job Stability in a growing industry- Retirement savings plan with company match.- Paid time off and holidays.- Opportunities for professional development and career advancement.Job Summary: We are seeking a dedicated and experienced Customer Service...
-
Customer Service Representative
3 weeks ago
Johnston, United States ASK Consulting Full time $19Job DescriptionJob Description"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Customer Service RepresentativeLocation: Johnston, RI / Riverside, RI/HybridDuration: 2 monthsPay Rate: $19.00/hr.Job Description:Basic...
-
Customer Care Representative
2 weeks ago
Johnston, United States Community State Bank Full timeThe Customer Care Representative is primarily responsible for "meeting or exceeding customer expectations" by providing service to current and prospective customers. Answer phones to respond to general customer inquires, and customer complaints. The Customer Care Representative communicates with customers/prospects through incoming calls in a centralized...
-
Customer Care Representative
2 weeks ago
Johnston, United States Community State Bank Full timeThe Customer Care Representative is primarily responsible for "meeting or exceeding customer expectations" by providing service to current and prospective customers. Answer phones to respond to general customer inquires, and customer complaints. The Customer Care Representative communicates with customers/prospects through incoming calls in a centralized...
-
Customer Care Representative
2 weeks ago
Johnston, United States Community State Bank Full timeJob DescriptionJob DescriptionThe Customer Care Representative is primarily responsible for "meeting or exceeding customer expectations" by providing service to current and prospective customers. Answer phones to respond to general customer inquires, and customer complaints. The Customer Care Representative communicates with customers/prospects through...
-
Customer Service Representative
2 months ago
Johnston, United States Software Galaxy Systems Full timeDescription: Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance...
-
Customer Service Representative
4 weeks ago
Johnston, United States sgsconsulting Full timeJob DescriptionJob Description1-2 years minimum related World class customer serviceAble to organize as well as the capability to manage multiple tasks simultaneouslyAbility to learn and attain new knowledge and new concepts quicklyAbility to identify and resolve issues efficiently and effectively for customersGood verbal/written/interpersonal...
-
Customer Support Representative
5 hours ago
Johnston, United States Kelly Services, Inc. Full timeFinding a job that fits your lifestyle isnt always easy. Thats where Kelly comes in. Were seeking a Customer Service Associate to work in Johnston, IA. Do you have practical knowledge of agriculture, turf (mowers), and utility vehicles? Have you Support, Representative, Customer Service, Retail, Staffing, Customer
-
Customer Support Representative
4 weeks ago
Johnston, United States ICONMA Full timeOne of our Automotive clients is looking for an experienced Customer Support Representative in Johnston, IA Description: Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note...
-
Customer Service Representative
2 weeks ago
Johnston, United States Palmer Group Full time $18Job DescriptionJob DescriptionAre you a social media connoisseur looking for a contract opportunity? Palmer Group has the role for you! We have partnered with this reputable client on their search for a Customer Service Representative - Agriculture. With strong company brand recognition and a solid history of bonuses and pay increases, you won't want to...
-
Customer Service Representative
2 weeks ago
Johnston, United States Palmer Group Full time $18Job DescriptionJob DescriptionAre you a social media connoisseur looking for a contract opportunity? Palmer Group has the role for you! We have partnered with this reputable client on their search for a Customer Service Representative - Agriculture. With strong company brand recognition and a solid history of bonuses and pay increases, you won't want to...
-
Social Media Customer Service Representative
1 week ago
Johnston, United States Palmer Group Full time $18Job DescriptionJob DescriptionAre you passionate about social media and customer service? Join our team as a Social Media Customer Service Representative and become a part of a company with strong brand recognition and a history of bonuses and pay increases. This role offers excellent opportunities for securing a full-time, permanent position. Apply today to...
-
Social Media Customer Service Representative
1 month ago
Johnston, United States Palmer Group Full timeJob DescriptionJob DescriptionAre you a social media connoisseur looking for a contract opportunity? Palmer Group has the role for you! We have partnered with this reputable client on their search for a Social Media Customer Service Representative. With strong company brand recognition and a solid history of bonuses and pay increases, you won't want to...
-
Customer Support Representative
1 month ago
Johnston, United States TekWissen LLC Full timeJob DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and...
-
Customer Support Representative
2 weeks ago
Johnston, United States TekWissen LLC Full timeJob DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and...