Social Media Customer Service Representative

2 weeks ago

Johnston, United States Palmer Group Full time $18
Job DescriptionJob Description

Are you passionate about social media and customer service? Join our team as a Social Media Customer Service Representative and become a part of a company with strong brand recognition and a history of bonuses and pay increases. This role offers excellent opportunities for securing a full-time, permanent position. Apply today to be considered

Work model:

  • On-Site
  • 8-hour shift
  • Monday-Friday
  • 7 AM-7 PM

What you will do:

  • Assist customers with parts requests, returns, payments, and tool support
  • Utilize multiple support channels, including telephone, email, cases, and chat, while effectively documenting each interaction within our case management system
  • Emphasize social media support by monitoring designated social media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy
  • Handle escalated support issues
  • Address common topics such as general product questions, availability, compatibility, agricultural, residential, commercial, and golf product issues/complaints, warranty registration, extended warranty coverage, out-of-warranty assistance, parts and publications lookups, and loyalty rewards programs

What you will need to be successful:

  • 1 year of experience in a call center/customer service role
  • Previous work experience and/or knowledge of Facebook, Twitter, Instagram, YouTube, TikTok
  • Skills in interpersonal communications, negotiation, and conflict resolution
  • Strong computer and troubleshooting skills

Benefits overview:

  • 401k
  • Major health insurances
  • Employee Stock Ownership Plan (ESOP)
  • Click here for a complete list of benefits
Company DescriptionPalmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market.

Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services.

We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.

Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.

Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.Company DescriptionPalmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market. \r
\r
Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services. \r
\r
We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter. \r
\r
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience. \r
\r
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.

  • Social Media Specialist

    2 months ago

    Johnston, United States Epitec Inc Full time

    JOB SUMMARY FOR Social Media Specialist: The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting...

  • Customer Service Representative

    3 weeks ago

    Johnston, United States Palmer Group Full time $18

    Job DescriptionJob DescriptionAre you a social media connoisseur looking for a contract opportunity? Palmer Group has the role for you! We have partnered with this reputable client on their search for a Customer Service Representative - Agriculture. With strong company brand recognition and a solid history of bonuses and pay increases, you won't want to...

  • Customer Service Representative

    3 weeks ago

    Johnston, United States Palmer Group Full time $18

    Job DescriptionJob DescriptionAre you a social media connoisseur looking for a contract opportunity? Palmer Group has the role for you! We have partnered with this reputable client on their search for a Customer Service Representative - Agriculture. With strong company brand recognition and a solid history of bonuses and pay increases, you won't want to...

  • Customer Service Representative

    3 weeks ago

    Johnston, United States Delta Dental of Iowa Full time

    Come Smile with Us! At Delta Dental of Iowa, Customer Service Representatives directly deliver the exceptional quality service we have been known for in our industry. If you have a background in customer service, a passion for service excellence, and Customer Service Representative, Customer Service, Representative, Dental, Retail, Healthcare

  • Customer Service Representative

    7 days ago

    Johnston, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job Description Customer Service Representative This is a contract opportunity. This is an onsite opportunity in Riverside and Johnston, RI. ...

  • Customer Service Representative

    13 hours ago

    Johnston, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    3 months ago

    Johnston, United States A. Duie Pyle Full time

    ** Customer Service Representative** **Job Category****:** Administration/Office Support **Requisition Number****:** CUSTO010662 Showing 1 location **Job Details** **Description** **A. Duie Pyle currently has an opening for a Full Time Customer Service Representative in Johnston, RI!** **Start time 10:30am - 7:00pm Monday through Friday (No Weekends)**...

  • Customer service representative

    2 months ago

    Johnston, United States Randstad Full time

    Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and enjoy connecting with people over the phone? Turn your customer service skills into a rewarding career opportunity with our client, a Fortune 500 Financial Services Company located in Johnston. As a Customer Service Representative you will be working on...

  • Customer Service Representative

    3 weeks ago

    Johnston, United States Cesar A Loaiza Full time $50,000 - $75,000

    Job DescriptionJob DescriptionBenefits: - Competitive salary and performance-based incentives. - Job Stability in a growing industry- Retirement savings plan with company match.- Paid time off and holidays.- Opportunities for professional development and career advancement.Job Summary: We are seeking a dedicated and experienced Customer Service...

  • Customer Service Representative

    3 weeks ago

    Johnston, United States Delta Dental of Iowa Full time

    Job Type Full-time Description Come Smile with Us! At Delta Dental of Iowa, Customer Service Representatives directly deliver the exceptional quality service we have been known for in our industry. If you have a background in customer service, a passion for service excellence, and a strong ability to handle multiple demands for your time, this is the...

  • Customer Service Representative

    1 week ago

    Johnston, Iowa, United States Glenn Waterhouse - State Farm Agent Full time

    Exciting Career OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Glenn Waterhouse - State Farm Agent. If you are passionate about delivering exceptional service and have a strong desire to succeed in a dynamic sales environment, this may be the perfect career for you.Key...

  • Customer Service Representative

    3 days ago

    Johnston, United States City Personnel Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at City Personnel, Inc. in Providence, RI. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Customer Service Representative

    3 weeks ago

    Johnston, United States Collabera Full time

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and...

  • Customer Service Representative

    2 days ago

    Johnston, United States Sherwin-Williams Full time

    About the RoleThis position is essential to the success of our retail stores. As a Customer Service Representative, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will also be expected to promptly resolve any customer concerns...

  • Bilingual Customer Service Representative

    3 weeks ago

    Johnston, United States Cesar A Loaiza Full time $50,000 - $75,000

    Job DescriptionJob DescriptionBenefits: - Competitive salary and performance-based incentives. - Job Stability in a growing industry- Retirement savings plan with company match.- Paid time off and holidays.- Opportunities for professional development and career advancement.Job Summary: We are seeking a dedicated and experienced Customer Service...

  • Customer Service Representative

    4 weeks ago

    Johnston, United States ASK Consulting Full time $19

    Job DescriptionJob Description"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title:  Customer Service RepresentativeLocation:   Johnston, RI / Riverside, RI/HybridDuration:  2 monthsPay Rate:  $19.00/hr.Job Description:Basic...

  • Customer Care Representative

    3 weeks ago

    Johnston, United States Community State Bank Full time

    The Customer Care Representative is primarily responsible for "meeting or exceeding customer expectations" by providing service to current and prospective customers. Answer phones to respond to general customer inquires, and customer complaints. The Customer Care Representative communicates with customers/prospects through incoming calls in a centralized...

  • Customer Care Representative

    3 weeks ago

    Johnston, United States Community State Bank Full time

    The Customer Care Representative is primarily responsible for "meeting or exceeding customer expectations" by providing service to current and prospective customers. Answer phones to respond to general customer inquires, and customer complaints. The Customer Care Representative communicates with customers/prospects through incoming calls in a centralized...

  • Customer Care Representative

    3 weeks ago

    Johnston, United States Community State Bank Full time

    Job DescriptionJob DescriptionThe Customer Care Representative is primarily responsible for "meeting or exceeding customer expectations" by providing service to current and prospective customers. Answer phones to respond to general customer inquires, and customer complaints. The Customer Care Representative communicates with customers/prospects through...

  • Customer Service Representative

    11 hours ago

    Johnston, Iowa, United States Panera Bread Full time

    **About Panera Bread**We're a fast-casual bakery-cafe chain that's passionate about serving high-quality food and drinks in a welcoming environment.**Job Summary**We're seeking a Customer Service Associate to join our team! As a Customer Service Associate, you'll be the face of our brand, providing exceptional service to our guests and ensuring a positive...