Customer Service Representative
2 months ago
Description:
Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.
- Identify and respond to customer inquiries by actively listening in order to determine their needs.
- Provide accurate information to customers as it relates to credit decisions based on applications submitted.
- Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker.
- All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
- Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
- Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
- Adhere to all Call Quality and Operational standards and expectations.
- Assist with any additional duties required to meet the business line needs.
Qualifications:
- 1-2 years minimum related World class customer service.
- Able to organize as well as the capability to manage multiple tasks simultaneously.
- Ability to learn and attain new knowledge and new concepts quickly.
- Ability to identify and resolve issues efficiently and effectively for customers
- Good verbal/written/interpersonal communications.
- Excellent listening and problem-solving skills.
- Good interpersonal skills with the ability to navigate through difficult situations.
- Team player.
- We are hiring for both Inbound and Outbound agents.
- Currently need 3 Outbound, 9 Inbound, subject to change.
-
Customer Service Representative
2 weeks ago
Johnston, United States Delta Dental of Iowa Full timeCome Smile with Us! At Delta Dental of Iowa, Customer Service Representatives directly deliver the exceptional quality service we have been known for in our industry. If you have a background in customer service, a passion for service excellence, and Customer Service Representative, Customer Service, Representative, Dental, Retail, Healthcare
-
Customer Service Representative
3 months ago
Johnston, United States A. Duie Pyle Full time** Customer Service Representative** **Job Category****:** Administration/Office Support **Requisition Number****:** CUSTO010662 Showing 1 location **Job Details** **Description** **A. Duie Pyle currently has an opening for a Full Time Customer Service Representative in Johnston, RI!** **Start time 10:30am - 7:00pm Monday through Friday (No Weekends)**...
-
Customer service representative
1 month ago
Johnston, United States Randstad Full timeAre you passionate about delivering exceptional customer service? Do you thrive on solving problems and enjoy connecting with people over the phone? Turn your customer service skills into a rewarding career opportunity with our client, a Fortune 500 Financial Services Company located in Johnston. As a Customer Service Representative you will be working on...
-
Customer Service Representative
2 weeks ago
Johnston, United States Cesar A Loaiza Full time $50,000 - $75,000Job DescriptionJob DescriptionBenefits: - Competitive salary and performance-based incentives. - Job Stability in a growing industry- Retirement savings plan with company match.- Paid time off and holidays.- Opportunities for professional development and career advancement.Job Summary: We are seeking a dedicated and experienced Customer Service...
-
Customer Service Representative
2 weeks ago
Johnston, United States Delta Dental of Iowa Full timeJob Type Full-time Description Come Smile with Us! At Delta Dental of Iowa, Customer Service Representatives directly deliver the exceptional quality service we have been known for in our industry. If you have a background in customer service, a passion for service excellence, and a strong ability to handle multiple demands for your time, this is the...
-
Customer Service Representative
2 weeks ago
Johnston, United States Collabera Full timeEstablished in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and...
-
Bilingual Customer Service Representative
2 weeks ago
Johnston, United States Cesar A Loaiza Full time $50,000 - $75,000Job DescriptionJob DescriptionBenefits: - Competitive salary and performance-based incentives. - Job Stability in a growing industry- Retirement savings plan with company match.- Paid time off and holidays.- Opportunities for professional development and career advancement.Job Summary: We are seeking a dedicated and experienced Customer Service...
-
Customer Service Representative
3 weeks ago
Johnston, United States ASK Consulting Full time $19Job DescriptionJob Description"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Customer Service RepresentativeLocation: Johnston, RI / Riverside, RI/HybridDuration: 2 monthsPay Rate: $19.00/hr.Job Description:Basic...
-
Customer Care Representative
2 weeks ago
Johnston, United States Community State Bank Full timeThe Customer Care Representative is primarily responsible for "meeting or exceeding customer expectations" by providing service to current and prospective customers. Answer phones to respond to general customer inquires, and customer complaints. The Customer Care Representative communicates with customers/prospects through incoming calls in a centralized...
-
Customer Care Representative
2 weeks ago
Johnston, United States Community State Bank Full timeThe Customer Care Representative is primarily responsible for "meeting or exceeding customer expectations" by providing service to current and prospective customers. Answer phones to respond to general customer inquires, and customer complaints. The Customer Care Representative communicates with customers/prospects through incoming calls in a centralized...
-
Customer Care Representative
2 weeks ago
Johnston, United States Community State Bank Full timeJob DescriptionJob DescriptionThe Customer Care Representative is primarily responsible for "meeting or exceeding customer expectations" by providing service to current and prospective customers. Answer phones to respond to general customer inquires, and customer complaints. The Customer Care Representative communicates with customers/prospects through...
-
Customer Service Representative
4 weeks ago
Johnston, United States sgsconsulting Full timeJob DescriptionJob Description1-2 years minimum related World class customer serviceAble to organize as well as the capability to manage multiple tasks simultaneouslyAbility to learn and attain new knowledge and new concepts quicklyAbility to identify and resolve issues efficiently and effectively for customersGood verbal/written/interpersonal...
-
Customer Support Representative
5 hours ago
Johnston, United States Kelly Services, Inc. Full timeFinding a job that fits your lifestyle isnt always easy. Thats where Kelly comes in. Were seeking a Customer Service Associate to work in Johnston, IA. Do you have practical knowledge of agriculture, turf (mowers), and utility vehicles? Have you Support, Representative, Customer Service, Retail, Staffing, Customer
-
Customer Support Representative
4 weeks ago
Johnston, United States ICONMA Full timeOne of our Automotive clients is looking for an experienced Customer Support Representative in Johnston, IA Description: Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note...
-
Customer Service Representative
2 weeks ago
Johnston, United States Palmer Group Full time $18Job DescriptionJob DescriptionAre you a social media connoisseur looking for a contract opportunity? Palmer Group has the role for you! We have partnered with this reputable client on their search for a Customer Service Representative - Agriculture. With strong company brand recognition and a solid history of bonuses and pay increases, you won't want to...
-
Customer Service Representative
2 weeks ago
Johnston, United States Palmer Group Full time $18Job DescriptionJob DescriptionAre you a social media connoisseur looking for a contract opportunity? Palmer Group has the role for you! We have partnered with this reputable client on their search for a Customer Service Representative - Agriculture. With strong company brand recognition and a solid history of bonuses and pay increases, you won't want to...
-
Social Media Customer Service Representative
1 week ago
Johnston, United States Palmer Group Full time $18Job DescriptionJob DescriptionAre you passionate about social media and customer service? Join our team as a Social Media Customer Service Representative and become a part of a company with strong brand recognition and a history of bonuses and pay increases. This role offers excellent opportunities for securing a full-time, permanent position. Apply today to...
-
Social Media Customer Service Representative
1 month ago
Johnston, United States Palmer Group Full timeJob DescriptionJob DescriptionAre you a social media connoisseur looking for a contract opportunity? Palmer Group has the role for you! We have partnered with this reputable client on their search for a Social Media Customer Service Representative. With strong company brand recognition and a solid history of bonuses and pay increases, you won't want to...
-
Customer Support Representative
1 month ago
Johnston, United States TekWissen LLC Full timeJob DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and...
-
Customer Support Representative
2 weeks ago
Johnston, United States TekWissen LLC Full timeJob DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and...