Customer Service Representative

2 months ago


Johnston, United States Software Galaxy Systems Full time

Description:

Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.

  • Identify and respond to customer inquiries by actively listening in order to determine their needs.
  • Provide accurate information to customers as it relates to credit decisions based on applications submitted.
  • Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker.
  • All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
  • Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
  • Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
  • Adhere to all Call Quality and Operational standards and expectations.
  • Assist with any additional duties required to meet the business line needs.

Qualifications:

  • 1-2 years minimum related World class customer service.
  • Able to organize as well as the capability to manage multiple tasks simultaneously.
  • Ability to learn and attain new knowledge and new concepts quickly.
  • Ability to identify and resolve issues efficiently and effectively for customers
  • Good verbal/written/interpersonal communications.
  • Excellent listening and problem-solving skills.
  • Good interpersonal skills with the ability to navigate through difficult situations.
  • Team player.
  • We are hiring for both Inbound and Outbound agents.
  • Currently need 3 Outbound, 9 Inbound, subject to change.


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