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Customer Service Representative

2 months ago

Johnston, United States Cesar A Loaiza Full time $50,000 - $75,000
Job DescriptionJob DescriptionBenefits:
- Competitive salary and performance-based incentives.
- Job Stability in a growing industry
- Retirement savings plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.

Job Summary: We are seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have at least one year of experience in a similar role within the insurance industry. The primary responsibility of this position is to provide excellent customer service, addressing inquiries and resolving issues efficiently and professionally.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding insurance policies, coverage options, and claims processes.
- Assist customers with policy renewals, changes, and cancellations.
- Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes and outcomes.
- Stay updated on industry trends, company products, and services.

Qualifications:
- Minimum of one year of experience in a customer service role within the insurance industry.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Ability to handle multiple tasks simultaneously and work well under pressure.
- Proficiency in using customer service software and Microsoft Office Suite.
- High school diploma or equivalent; additional education or certifications in insurance is a plus.